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0xc004d401 - File Mismatch Error

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I am currently unable to access Control Panel, etc., in order to do a restore. To the best of my knowledge the only additional downloads I've done on my Compaq Presario F756NR Notebook PC are the automatic updates to Trend Micro AntiVirus's definitions library - my version is currently 16.10.1079. I can't help but wonder if there isn't an issue with the latest AntiVirus update vs. Vista?

There was a previous validation issue when I originally got this new laptop from Best Buy/Geek Squad in which apparently the person responsible for loading Vista back on after an earlier repair to the hard drive used a Dell OEM. To put Vista on this, a Compaq. Yeah. Anyway, there was not an issue once this was corrected until this morning.

I appreciate any help you can provide! I have to admit this is a very frustrating issue when I know this is a 100% genuine copy of Vista.

Diagnostic follows:

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004d401
Cached Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-XVPHG-BKKB4-YV2TF
Windows Product Key Hash: 3hiDwGECNQFKcTLI294nGiVgRUw=
Windows Product ID: 89578-OEM-7249751-36700
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {F6E55393-53BC-43F6-B33C-0B0EF08A9333}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error: K:20080423083300831-M:20080423022405802-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F6E55393-53BC-43F6-B33C-0B0EF08A9333}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YV2TF</PKey><PID>89578-OEM-7249751-36700</PID><PIDType>8</PIDType><SID>S-1-5-21-779555110-660765516-1874672167</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario F700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071127000000.000000+000</Date></BIOS><HWID>CE303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6C6669C3ED0F714</Val><Hash>6T+KldHNiyck8Us8oFfGj5H4UIY=</Hash><Pid>81602-906-6223843-68875</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: U1BMRwEAAAAAAQAABAAAAOZbNgAAAAAAYWECADAgAAD05aasEZrIARhDs/4hWdo7Xkl9D+

HKpnjYaMUmMiLUM0+fv/AI/1sFPznNGE4clEyNxsgCZerI3Ruhqj010pWpsP8fblndj2SlIJjsTuNLiiRmi2TrgI5hsEGnm

R0ReJ9KlWCJouxq6PAIwHwHVMfvNauSbFvmaTCDPKtQZQFIQcDXIAwFGl6D9S/GUDYecePFRKM/leS97bx

OVVm9fICZUkfHdDNbo73DvDy8j4r8gC3cqpGa3jo72O6Pl99gqTnSYR4j0FashTOQ1ifb1stzrqx+w3WNaAwzk

NYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYQ7P+IVnaO15JfQ/hyq

Z4kZL7kHj35Jsm6VuAiCp4w+DT1FMGxrhUf/2WUWEbpzwboao9NdKVqbD/H25Z3Y9kr28gctd5ulCF9eGESYg+

R7BBp5kdEXifSpVgiaLsaujwCMB8B1TH7zWrkmxb5mkwgzyrUGUBSEHA1yAMBRpeg/UvxlA2HnHjxUSjP5Xkve

28TlVZvXyAmVJHx3QzW6O9w7w8vI+K/IAt3KqRmt46O9juj5ffYKk50mEeI9BWrIUzkNYn29bLc66sfsN1j

WgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

Wednesday, April 23, 2008 11:35 PM

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Hello ESpagnoli,

Vista is in, what we call, a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.

1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system).

2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

Below I have provided a number of steps to help you identify the program that is causing the tamper:

First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.

Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

(year) (month) (day) (time in 24format) (millisecond)
M:2008 04 23 0224 05802

Note, I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. This is a minor tamper and is most likey directly related to the Mod-Auth tamper. Once you remove the program that is causing the Mod-Auth tamper, I believe that the Kernel mode tamper will stop as well.

Now that you know the time of the tamper, you can now try to connect that time with a program.

1) Login to Vista and select the option that launches an Internet Browser

2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

3) When asked if you want to Open or Save this file, select Open

4) In the left hand panel, click Reliability Monitor

5) Click on the “System Stability Chart” above the date 04/23

6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 04/23/2008 "

7) Look for any program that shows "Application Install" in the 'Activity' column.

8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 04/22/2008, 04/21/2008 and 04/20/2008

This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 04/23/2008 , this process may not be helpful. The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

Thank you,

Darin Smith

WGA Forum Manager

Thursday, April 24, 2008 11:06 PM

Answered by:

0xc004d401 - File Mismatch Error

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