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Step-by-step email queue creation RRS feed

  • Question

  • I have recently had to take over management of our company's MS CRM 3.0. I am trying to understand the process of creating a new email queue for our support email. We have one working, but we are changing our domain name, so I need to either get a second email address to go into the existing queue or create a new queue with the new email address.

    I created the queue in CRM but haven't successfully gotten the email to arrive in the queue. Does anyone know of a support article that walks a person through creating an email queue (including whatever needs to be done in the rule deployment wizard). If not, can you point me someplace to get some help with this?

    I purchased "Working with Microsoft Dynamics CRM 3.0" - but it doesn't really give much detail on this topic - just the general principles.

    Thanks,

    Ron

    Monday, April 6, 2009 8:27 PM

Answers

  • Thanks. In my case I found out that the problem that I had was needing to add the new email address to the user that owned the exchange mailbox that feeds CRM.

    Thanks,
    Ron

    Monday, April 6, 2009 10:32 PM

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