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cannot validate that windows is genuine RRS feed

  • Question

  • I purchased a refurbished pc about a year ago. It has what I think is a valid COA, but it states that it is refurbished.

    I would like to use the microsoft antivirus software, but windows won't validate.


    Have tried adding the plugin they suggest and can't locate it so I assume it didn't install.

     

    Used to have firefox as my default, but since switched it to explorer.

    Here's what I get after running: http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en

    Passed Active scripting allowed
    Passed Display images enabled
    Failed Computer time and date correct
    Passed Cookies enabled
    Passed Plug-ins enabled
    Failed genuine Microsoft software plug-ins are installed and loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Failed genuine Microsoft software plug-ins connect with Microsoft validation servers

    Here's what I get after running: http://go.microsoft.com/fwlink/?linkid=52012

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KC6BX-HQQ7V-BCMPY
    Windows Product Key Hash: 3ynKNTO4geS85hHkE+JmPQee468=
    Windows Product ID: 00740-311-4200206-22395
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1232271C-69CC-4E18-888F-D770562129F3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 110 Time Out of Sync
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1232271C-69CC-4E18-888F-D770562129F3}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCMPY</PKey><PID>00740-311-4200206-22395</PID><PIDType>5</PIDType><SID>S-1-5-21-3013967575-3565616135-1834001325</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>9210RUS</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2EKT37AUS</Version><SMBIOSVersion major="2" minor="34"/><Date>20060613000000.000000+000</Date></BIOS><HWID>3261327F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Joy Systems</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>110</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4DE3C22D154D2B8</Val><Hash>k0hPZjJIXQTsKhTyHcDul8/ucEY=</Hash><Pid>81605-348-6006603-65739</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 103AB:GENUINE C&C INC|134D2:IBM|13498:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Please help me figure this out, thanks!


    Wednesday, January 26, 2011 4:52 PM

Answers

  • "lacrescentmom" wrote in message news:6509f2a1-a826-4f75-9e62-69516edd5428...

    I purchased a refurbished pc about a year ago. It has what I think is a valid COA, but it states that it is refurbished.

    I would like to use the microsoft antivirus software, but windows won't validate.


    Have tried adding the plugin they suggest and can't locate it so I assume it didn't install.

     

    Used to have firefox as my default, but since switched it to explorer.

    Here's what I get after running: http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en

    Passed Active scripting allowed
    Passed Display images enabled
    Failed Computer time and date correct
    Passed Cookies enabled
    Passed Plug-ins enabled
    Failed genuine Microsoft software plug-ins are installed and loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Failed genuine Microsoft software plug-ins connect with Microsoft validation servers

    Here's what I get after running: http://go.microsoft.com/fwlink/?linkid=52012

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KC6BX-HQQ7V-BCMPY
    Windows Product Key Hash: 3ynKNTO4geS85hHkE+JmPQee468=
    Windows Product ID: 00740-311-4200206-22395
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 110 Time Out of Sync
    2007 Microsoft Office system - 100 Genuine


    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>IBM</Manufacturer><Model>9210RUS</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2EKT37AUS</Version><SMBIOSVersion major="2" minor="34"/><Date>20060613000000.000000+000</Date></BIOS><HWID>3261327F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><


    Please help me figure this out, thanks!



    Your problem is the Time settings - Whereabouts are you?
    Your Computer thinks you are in the US Central Time Zone.
    If you're not, but the clock is still correct, then that's the source of your problems. Go to Regional Settings, and set the Zone properly, then reset the clock  back to the right time.
    Go back to
    http://www.microsoft.com/genuine/validate, and see what it has to say this time
    if it fails again, go back to the Diags site and see what has changed this time.
    Post a new MGADiag when you're done.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, February 1, 2011 10:34 PM
    Wednesday, January 26, 2011 5:46 PM
    Moderator

All replies

  • "lacrescentmom" wrote in message news:6509f2a1-a826-4f75-9e62-69516edd5428...

    I purchased a refurbished pc about a year ago. It has what I think is a valid COA, but it states that it is refurbished.

    I would like to use the microsoft antivirus software, but windows won't validate.


    Have tried adding the plugin they suggest and can't locate it so I assume it didn't install.

     

    Used to have firefox as my default, but since switched it to explorer.

    Here's what I get after running: http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en

    Passed Active scripting allowed
    Passed Display images enabled
    Failed Computer time and date correct
    Passed Cookies enabled
    Passed Plug-ins enabled
    Failed genuine Microsoft software plug-ins are installed and loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Failed genuine Microsoft software plug-ins connect with Microsoft validation servers

    Here's what I get after running: http://go.microsoft.com/fwlink/?linkid=52012

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KC6BX-HQQ7V-BCMPY
    Windows Product Key Hash: 3ynKNTO4geS85hHkE+JmPQee468=
    Windows Product ID: 00740-311-4200206-22395
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 110 Time Out of Sync
    2007 Microsoft Office system - 100 Genuine


    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>IBM</Manufacturer><Model>9210RUS</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2EKT37AUS</Version><SMBIOSVersion major="2" minor="34"/><Date>20060613000000.000000+000</Date></BIOS><HWID>3261327F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><


    Please help me figure this out, thanks!



    Your problem is the Time settings - Whereabouts are you?
    Your Computer thinks you are in the US Central Time Zone.
    If you're not, but the clock is still correct, then that's the source of your problems. Go to Regional Settings, and set the Zone properly, then reset the clock  back to the right time.
    Go back to
    http://www.microsoft.com/genuine/validate, and see what it has to say this time
    if it fails again, go back to the Diags site and see what has changed this time.
    Post a new MGADiag when you're done.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, February 1, 2011 10:34 PM
    Wednesday, January 26, 2011 5:46 PM
    Moderator
  • Heres what we have after I fixed the date issue - I had the wrong month :/

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KC6BX-HQQ7V-BCMPY
    Windows Product Key Hash: 3ynKNTO4geS85hHkE+JmPQee468=
    Windows Product ID: 00740-311-4200206-22395
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1232271C-69CC-4E18-888F-D770562129F3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1232271C-69CC-4E18-888F-D770562129F3}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCMPY</PKey><PID>00740-311-4200206-22395</PID><PIDType>5</PIDType><SID>S-1-5-21-3013967575-3565616135-1834001325</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>9210RUS</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2EKT37AUS</Version><SMBIOSVersion major="2" minor="34"/><Date>20060613000000.000000+000</Date></BIOS><HWID>3261327F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Joy Systems</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4DE3C22D154D2B8</Val><Hash>k0hPZjJIXQTsKhTyHcDul8/ucEY=</Hash><Pid>81605-348-6006603-65739</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 103AB:GENUINE C&C INC|134D2:IBM|13498:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, January 26, 2011 7:27 PM
  • Report looks good.

    What happens when you run the Diag website http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en now?


    Darin MS
    Wednesday, January 26, 2011 8:56 PM
  • Report looks good.

    What happens when you run the Diag website http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en now?


    Darin MS

    No reply. Assume issue is resolved.

    Darin MS
    Tuesday, February 1, 2011 10:34 PM