Windows Client install Problem

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  The new Layerscape release uses a newer .NET framework and setup. We have tested it on Vista and Windows 7, but not on XP.

  We are currently investigating work-arounds for Windows XP installtiona with the Error 1001 message.

  Jonathan

  • Marked as answer by Jonathan Fay - WorldWide Telescope ArchitectMicrosoft employee, Moderator Wednesday, February 22, 2012 3:49 PM

  Wednesday, February 22, 2012 3:40 PM

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  Thanks for the reply Jonathon

  Is there anywhere where I can keep on eye on the progress of this?

  Many thanks

  --

  Mick 

  
  

  Thursday, February 23, 2012 3:22 PM
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  I ran into this exact same error on a Windows XP machine. I had run all Microsoft updates (including Silverlight), all Adobe ones (AIR, Flash, Shockwave), and double checked all of the general requirements. It still seemed to install the whole dang thing, get stuck on WWT Mars, and then throw this error.

  So - problem solution: I did the install up until the error. I went into my Program Files and found the Microsoft Research folder with all the WWT info. I copied and pasted the Microsoft Research folder onto the desktop and then hit "Okay" on the 1001 error. I watched as it deleted all the files in the Microsoft Research folder, then I copied the stuff from the desktop to the main folder.

  Would it work? It does! It seems a tad slow at first (that may be because it is checking for updates) but everything appears to be working with only one exception: WWT Mars is not installed.

  So - will there be a patch or something? A lot of people still use Windows XP.

  • Proposed as answer by BatScratchFever Thursday, February 23, 2012 6:44 PM

  Thursday, February 23, 2012 6:44 PM
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  Thanks for that .... at least it works now although it does throw the odd error. Be nice if it was fixed

  Thursday, February 23, 2012 9:46 PM
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  We have found the issue was due to the imcompatibility of the LiveID signin assistant 7.X that was included in the setup.

  The LiveID Signin Assistant 7.X is not compatible with Windoes XP.

  We will be releasing an updated installer the week of 3/12/2010 that will invlude version 6.5 to enable XP clients to sucsessfully install. I will post to the forum when the update is on-line.

  The work-arounds mentioned in this thread are not complete fixes since the Live ID signin is required to access the Layerscape cloud components.

  Jonathan

  
  

  • Marked as answer by Jonathan Fay - WorldWide Telescope ArchitectMicrosoft employee, Moderator Sunday, March 11, 2012 11:18 PM
  • Edited by Jonathan Fay - WorldWide Telescope ArchitectMicrosoft employee, Moderator Sunday, March 11, 2012 11:19 PM

  Sunday, March 11, 2012 11:17 PM

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  Hello all ...

  I am trying to install the Windows Client version of WWT on an XP SP3 machine.

  Late in the installation I get the following ....

  "Error 1001. An exception occured during the Commit phase of the installation. This exception will be ignored and installation will continue. ---> Object reference not set to an instance of an object "

  Any ideas anyone?

  Thanks

  --

  Mick

  
  

  
   

  Hi

  I am having the same problem, each time I tried to download the latest update of MWWT, I get Error 1001. I am using Windows XP and as far as I am aware of I am updated to latest Microsoft software including the .NET.

  The problem happens only when I tried to update to the latest version of MWWT, the old version was running fine.

  Thanks for your Help

  Rick Mas

  Monday, March 12, 2012 2:41 AM
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  We have update the standard setup to restore support for Windows XP. Build 3.0.72 now has an XP compatible version of the Window Live Signin Assistance required for connecting to the Layerscape Clouds services.

  We appologize for the inconvienince.

  Jonathan Fay

  Principal Architect

  Microsoft WorldWide Telescope

  • Marked as answer by Jonathan Fay - WorldWide Telescope ArchitectMicrosoft employee, Moderator Thursday, March 22, 2012 12:00 AM

  Thursday, March 22, 2012 12:00 AM

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  Hello, I had the same problem recently with a clean install of Win 7 64-bit Home Premium, the latest updates for Win 7 and MS Office 2007, and the latest copy of WWT (3.0.76). The problem did not appear when I unchecked the Excel add-in option.

  Tuesday, August 28, 2012 4:39 AM