locked
Vista Cannot Pass vailidation and MUCH MORE!!! RRS feed

  • Question

  • The problem started when i tried to run WINDOWS UPDATE a day ago, it would not even open, neither will CONTROL PANEL or the PROPERTIES window under 'Computer' . In reading some articles online it seems to be tied to two services in the SERVICES.MSC.  the articles say I have to restart the SOFTWARE LICENSING and SL UI NOTIFICATION services. when I do this neither one will stay started after i refresh the window. In fact when I try to restart SL UI NOTIFICATION i get this error code 0x80070426. I've attempted to go thru the CMD and using the 'net start slsvc' command but it all fails. There is supposedly a hotfix that I need to load before SP1 but I need to pass Windows Validation first.

    Other Issues I've been having incluse:

    • Cannot Pass Windows Validation (This is a genuine copy of Vista Ultimate)
    • Cannot Access Any Media Center apps
    • Cannot Access My Printer
    • Error that reads "windows media player network sharing services stopped working and was closed"
    • An unauthorized change was made to your license..."

    Another issue which may or not be related is when I tried to Run SP1: First off it took about 3.5 hours and when I restarted it said "Service Pack Instal failed. Reverting settings" and it took another 4 hours or so to finish that. I havent been able to find a straight answer on the web, so Im hoping I can get one here.

     

    -Rod

     

    Here are the results of my diag tool

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-RDGJJ-3KD8M-C3YRF
    Windows Product Key Hash: 57AshZxmZ3oGJi41oZaePsOTbE8=
    Windows Product ID: 89580-006-1903735-71113
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FFF61991-4703-422F-8A58-4C65CE6248FD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-338-8009_E2AD56EA-339-2f0d_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FFF61991-4703-422F-8A58-4C65CE6248FD}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3YRF</PKey><PID>89580-006-1903735-71113</PID><PIDType>5</PIDType><SID>S-1-5-21-1291879869-3392760718-1626054699</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P205</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070326000000.000000+000</Date></BIOS><HWID>75333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>92EB7B7F62F06CE</Val><Hash>r0q56nr0kB80sqwqfSNqF/FUjpM=</Hash><Pid>81599-871-3846743-65945</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Saturday, June 28, 2008 7:44 PM

Answers

  • Hi Rod,

     

      Your Diagnostic Report confirms that the Software Licensing Service has stopped. It sounds like you have already tried to restart the Service, but I am unsure which method you tried. Below are the two methods for Force Starting the Software Licensing Service. Please try the set of steps that you haven't tried already. If neither set of sets works, then either something is suppressing the service from starting or something in Windows is not processing the "start" commands correctly. In either case, the issue apears to be larger then just a Licensing problem and I recommend either contacting SP1 support (as suggested by Carey) or go to http://support.microsoft.com for additional Vista support options.

     

     

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, click on the Start button under Service Status.

    8. Last, restart your computer.  Control Panel should now open normally.

     
     or

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Monday, June 30, 2008 8:55 PM

All replies

  • Saturday, June 28, 2008 8:32 PM
    Moderator
  • Hi Rod,

     

      Your Diagnostic Report confirms that the Software Licensing Service has stopped. It sounds like you have already tried to restart the Service, but I am unsure which method you tried. Below are the two methods for Force Starting the Software Licensing Service. Please try the set of steps that you haven't tried already. If neither set of sets works, then either something is suppressing the service from starting or something in Windows is not processing the "start" commands correctly. In either case, the issue apears to be larger then just a Licensing problem and I recommend either contacting SP1 support (as suggested by Carey) or go to http://support.microsoft.com for additional Vista support options.

     

     

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, click on the Start button under Service Status.

    8. Last, restart your computer.  Control Panel should now open normally.

     
     or

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Monday, June 30, 2008 8:55 PM