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  • Question
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    I suspect that you must use Windows Update - it automated, and easier.

    Here's the link:

    windowsupdate.microsoft.com

    also, the download link isnt working.

    Windows update will give you the most appropriate updates for your system.
    • Edited by motherboardlove Sunday, October 12, 2008 9:48 PM
    • Proposed as answer by motherboardlove Sunday, October 12, 2008 9:48 PM
    • Unproposed as answer by RickImAPC Thursday, October 16, 2008 2:27 PM
    • Marked as answer by RickImAPC Thursday, October 16, 2008 2:27 PM
    Sunday, October 12, 2008 5:14 PM
  • Question
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    AhHak,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. If Motherboardlove's suggestion doesn't work, see the following.

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, October 16, 2008 2:27 PM
    Monday, October 13, 2008 2:39 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    I suspect that you must use Windows Update - it automated, and easier.

    Here's the link:

    windowsupdate.microsoft.com

    also, the download link isnt working.

    Windows update will give you the most appropriate updates for your system.
    • Edited by motherboardlove Sunday, October 12, 2008 9:48 PM
    • Proposed as answer by motherboardlove Sunday, October 12, 2008 9:48 PM
    • Unproposed as answer by RickImAPC Thursday, October 16, 2008 2:27 PM
    • Marked as answer by RickImAPC Thursday, October 16, 2008 2:27 PM
    Sunday, October 12, 2008 5:14 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    AhHak,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. If Motherboardlove's suggestion doesn't work, see the following.

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, October 16, 2008 2:27 PM
    Monday, October 13, 2008 2:39 PM