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In one particular order I don't have an write in products (New order product button)? (CRM 4.0) RRS feed

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    Hi All,

    In one particular order I don't have an write in products (New order product button)?

    The order status is active. Other orders with status active are fine but for one particular order I didn't find the option to add products.

    Regards,

    Pavan

    Pavan CRM Consultant
    Wednesday, May 18, 2011 2:13 PM

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    Hi David,

    Thank you for the reply.

    Prices Locked check box is ticked by one of our user because of this reason. The user unable to find new order product button.

    When I unchecked the prices locked it solved my problem.

     

    Regards,

    Pavan

    Pavan CRM Consultant
    Thursday, May 19, 2011 8:22 AM

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    I'd check a couple fo things:

    1. Do you have rights to Append to this order ?
    2. Does the order have a price list set - you need a price list to be able to add products
    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk
    Thursday, May 19, 2011 5:12 AM
    Moderator
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    Hi David,

    Thank you for the reply.

    Prices Locked check box is ticked by one of our user because of this reason. The user unable to find new order product button.

    When I unchecked the prices locked it solved my problem.

     

    Regards,

    Pavan

    Pavan CRM Consultant
    Thursday, May 19, 2011 8:22 AM