locked
I cannot understand how my 5-7 year old software is now conterfeit. RRS feed

  • Question

  • After having used this software for many years and getting updates and all the problems that came with those updates now I am being told that my software is counterfeit. What gives?
    • Moved by Carey FrischMVP, Editor Monday, August 10, 2009 2:15 PM Moved to proper category (From:Feedback and Comments)
    Monday, August 10, 2009 2:59 AM

Answers

  • Hello DiscGolfDouie,

      Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

      A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [last week] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

       Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer (i.e. No legit computer would come Pre-Installed with a Volume License verion of Windows)

      This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation. 

      Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.

    Windows XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    1.  What edition of Windows XP does the COA (or documentation) say? Is it the same as the one currently on the computer?

    2. Does the Product Key on the COA sticker (or on the documents that came with computer) match the Product Key listed in your Diagnostic Report?  (DO NOT post the Product Key printed on the CoA.)
     

      If the CoA on your computer is for the same version of XP as is currently installed (in your case XP Pro), and the Product Key is not the same as the one shown in the Diagnostic Report, then the first thing to try is the Product Key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668  Running this utility will attempt to screen about 6,000 files for itegrity and then, if possible, convert your nongenuine installation of XP Pro VLK back to a genuine installation of XP Pro by exchanging the VLK key with the key from the COA.  The PK Updater is not always able to handle severely damaged or modified installations of XP.

      If the CoA is not for XP Pro, or the PK Updater cannot handle the situation, then your only available alternative is to backup and offload your data and use the Recovery Solution (supplied with the computer) to Recover the computer back to a factory-fresh installation of the original XP installed.  The Recovery Solution is usually a hidden Recovery partition, or a set of CDs, or both. (contact the Manufaturer of the computer for assistance if you can't find the recovery software or don't know how to conduct the Recovery).

      If the key on the COA (or on the documents that came with computer) match the Non-Genuine VLK Product Key listed in your Diagnostic Report, contact the person or company that sold you the computer and demand the Genuine Microsoft Software that you paid to be included in your computer. I also encourage you to submit a Piracy Report at http://microsoft.com/piracy

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 5:59 PM
    Wednesday, August 12, 2009 5:59 PM

All replies

  • Hello DiscGolfDouie,

      We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.
                                                          

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next, look on the computer itself, in the documentation you received with the computer, or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,
    Darin MS

    Monday, August 10, 2009 5:41 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23400
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9355B580-9C36-4491-B053-344C393CAEB2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9355B580-9C36-4491-B053-344C393CAEB2}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23400</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-823518204-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 650    </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030505000000.000000+000</Date></BIOS><HWID>1F0D3C9F01842E72</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B1E7:Dell Inc|1B1E7:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    The system info says it is XP Pro ver. 2002 w/ SP3. My PC is currently piece-meal. I upgraded the case and the hard drives and the cd rom to a dvd rom. I have no clue where the CoA would be anymore.

    Thank you for your help
    Douglas

    Monday, August 10, 2009 10:17 PM
  • Hello DiscGolfDouie,

      Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

      A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [last week] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

       Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer (i.e. No legit computer would come Pre-Installed with a Volume License verion of Windows)

      This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation. 

      Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.

    Windows XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    1.  What edition of Windows XP does the COA (or documentation) say? Is it the same as the one currently on the computer?

    2. Does the Product Key on the COA sticker (or on the documents that came with computer) match the Product Key listed in your Diagnostic Report?  (DO NOT post the Product Key printed on the CoA.)
     

      If the CoA on your computer is for the same version of XP as is currently installed (in your case XP Pro), and the Product Key is not the same as the one shown in the Diagnostic Report, then the first thing to try is the Product Key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668  Running this utility will attempt to screen about 6,000 files for itegrity and then, if possible, convert your nongenuine installation of XP Pro VLK back to a genuine installation of XP Pro by exchanging the VLK key with the key from the COA.  The PK Updater is not always able to handle severely damaged or modified installations of XP.

      If the CoA is not for XP Pro, or the PK Updater cannot handle the situation, then your only available alternative is to backup and offload your data and use the Recovery Solution (supplied with the computer) to Recover the computer back to a factory-fresh installation of the original XP installed.  The Recovery Solution is usually a hidden Recovery partition, or a set of CDs, or both. (contact the Manufaturer of the computer for assistance if you can't find the recovery software or don't know how to conduct the Recovery).

      If the key on the COA (or on the documents that came with computer) match the Non-Genuine VLK Product Key listed in your Diagnostic Report, contact the person or company that sold you the computer and demand the Genuine Microsoft Software that you paid to be included in your computer. I also encourage you to submit a Piracy Report at http://microsoft.com/piracy

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 5:59 PM
    Wednesday, August 12, 2009 5:59 PM