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Windows 7 validation problems RRS feed

  • Question

  • I am having issues with updates, and message keeps popping  up to purchase genuine copy of win 7. Copy is genuine (purchased with acer PC from acer)and worked for a while but now has an issue. Below is a report from the diagnostic tool please help


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7RKQ6-X3T2D-K48C4
    Windows Product Key Hash: /oGkuBHC+zuNrfIYPlTzPSUylmI=
    Windows Product ID: 00359-OEM-8882342-47081
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {10EEF138-4C71-434A-87A2-112EC9BB9B78}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10EEF138-4C71-434A-87A2-112EC9BB9B78}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K48C4</PKey><PID>00359-OEM-8882342-47081</PID><PIDType>3</PIDType><SID>S-1-5-21-323455665-3556962390-3340401405</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5332     </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090711000000.000000+000</Date></BIOS><HWID>CAC93F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-823-447081-02-2057-7601.0000-1052012
    Installation ID: 007183535692862381010243081175187270222114601595205540
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: K48C4
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 01/05/2012 19:13:12

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000012890
    Event Time Stamp: 4:28:2012 12:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqjqhCDXxANglgwHrjZ+XVpVGIOS6kbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT PmRef CpuPm

    • Moved by Darin Smith MS Tuesday, May 1, 2012 7:58 PM Windows 7 issue moved to Windows 7 forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Tuesday, May 1, 2012 6:34 PM

Answers

  • "kipper11" wrote in message news:657128e4-8c16-4b04-9eac-112223f01130...

    I am having issues with updates, and message keeps popping  up to purchase genuine copy of win 7. Copy is genuine (purchased with acer PC from acer)and worked for a while but now has an issue. Below is a report from the diagnostic tool please help

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7RKQ6-X3T2D-K48C4
    Windows Product Key Hash: /oGkuBHC+zuNrfIYPlTzPSUylmI=
    Windows Product ID: 00359-OEM-8882342-47081
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {10EEF138-4C71-434A-87A2-112EC9BB9B78}(1)


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5332     </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090711000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: K48C4
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 01/05/2012 19:13:12

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000012890
    Event Time Stamp: 4:28:2012 12:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


     
     
    [MODS  - please move to teh Win7 WGA forum]
     
    Your problem is caused by the file mismatches and tampers highlighted above -
     
    First please run the standard file checking tools....
    Please run CHKDSK and SFC scans -

    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.

    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Post an MGADiag report with details of any error messages encountered.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 1, 2012 7:04 PM
    Moderator

All replies

  • "kipper11" wrote in message news:657128e4-8c16-4b04-9eac-112223f01130...

    I am having issues with updates, and message keeps popping  up to purchase genuine copy of win 7. Copy is genuine (purchased with acer PC from acer)and worked for a while but now has an issue. Below is a report from the diagnostic tool please help

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7RKQ6-X3T2D-K48C4
    Windows Product Key Hash: /oGkuBHC+zuNrfIYPlTzPSUylmI=
    Windows Product ID: 00359-OEM-8882342-47081
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {10EEF138-4C71-434A-87A2-112EC9BB9B78}(1)


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5332     </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090711000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: K48C4
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 01/05/2012 19:13:12

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000012890
    Event Time Stamp: 4:28:2012 12:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


     
     
    [MODS  - please move to teh Win7 WGA forum]
     
    Your problem is caused by the file mismatches and tampers highlighted above -
     
    First please run the standard file checking tools....
    Please run CHKDSK and SFC scans -

    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.

    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Post an MGADiag report with details of any error messages encountered.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 1, 2012 7:04 PM
    Moderator
  • <Moderator: This thread has been moved to Windows 7 WGA Forum>

    Darin MS

    Tuesday, May 1, 2012 7:57 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Monday, May 7, 2012 6:46 PM