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Windows 7 validation problems

Question
-
I am having issues with updates, and message keeps popping up to purchase genuine copy of win 7. Copy is genuine (purchased with acer PC from acer)and worked for a while but now has an issue. Below is a report from the diagnostic tool please help
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7RKQ6-X3T2D-K48C4
Windows Product Key Hash: /oGkuBHC+zuNrfIYPlTzPSUylmI=
Windows Product ID: 00359-OEM-8882342-47081
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {10EEF138-4C71-434A-87A2-112EC9BB9B78}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{10EEF138-4C71-434A-87A2-112EC9BB9B78}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K48C4</PKey><PID>00359-OEM-8882342-47081</PID><PIDType>3</PIDType><SID>S-1-5-21-323455665-3556962390-3340401405</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5332 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090711000000.000000+000</Date></BIOS><HWID>CAC93F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-823-447081-02-2057-7601.0000-1052012
Installation ID: 007183535692862381010243081175187270222114601595205540
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: K48C4
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 01/05/2012 19:13:12
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000012890
Event Time Stamp: 4:28:2012 12:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqjqhCDXxANglgwHrjZ+XVpVGIOS6kbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
- Moved by Darin Smith MS Tuesday, May 1, 2012 7:58 PM Windows 7 issue moved to Windows 7 forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
Tuesday, May 1, 2012 6:34 PM
Answers
-
"kipper11" wrote in message news:657128e4-8c16-4b04-9eac-112223f01130...
I am having issues with updates, and message keeps popping up to purchase genuine copy of win 7. Copy is genuine (purchased with acer PC from acer)and worked for a while but now has an issue. Below is a report from the diagnostic tool please help
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7RKQ6-X3T2D-K48C4
Windows Product Key Hash: /oGkuBHC+zuNrfIYPlTzPSUylmI=
Windows Product ID: 00359-OEM-8882342-47081
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {10EEF138-4C71-434A-87A2-112EC9BB9B78}(1)
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5332 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090711000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Partial Product Key: K48C4
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 01/05/2012 19:13:12
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000012890
Event Time Stamp: 4:28:2012 12:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
[MODS - please move to teh Win7 WGA forum]Your problem is caused by the file mismatches and tampers highlighted above -First please run the standard file checking tools....Please run CHKDSK and SFC scans -type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size
of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter keyWait for the scan to finish - make a note of any error messages - and then reboot.
Post an MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, May 7, 2012 6:46 PM
Tuesday, May 1, 2012 7:04 PMModerator
All replies
-
"kipper11" wrote in message news:657128e4-8c16-4b04-9eac-112223f01130...
I am having issues with updates, and message keeps popping up to purchase genuine copy of win 7. Copy is genuine (purchased with acer PC from acer)and worked for a while but now has an issue. Below is a report from the diagnostic tool please help
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7RKQ6-X3T2D-K48C4
Windows Product Key Hash: /oGkuBHC+zuNrfIYPlTzPSUylmI=
Windows Product ID: 00359-OEM-8882342-47081
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {10EEF138-4C71-434A-87A2-112EC9BB9B78}(1)
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5332 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090711000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Partial Product Key: K48C4
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 01/05/2012 19:13:12
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000012890
Event Time Stamp: 4:28:2012 12:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
[MODS - please move to teh Win7 WGA forum]Your problem is caused by the file mismatches and tampers highlighted above -First please run the standard file checking tools....Please run CHKDSK and SFC scans -type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size
of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter keyWait for the scan to finish - make a note of any error messages - and then reboot.
Post an MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, May 7, 2012 6:46 PM
Tuesday, May 1, 2012 7:04 PMModerator -
<Moderator: This thread has been moved to Windows 7 WGA Forum>
Darin MS
Tuesday, May 1, 2012 7:57 PM -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS
Monday, May 7, 2012 6:46 PM