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System Security RRS feed

  • Question

  • I have "system security protect your pc" on my computer and it keeps poping up, I am unable to use the task manager, msconfig, services, access registry and boot to safemode with networking, I cant see it on the program file, document and and settings and it wont even let me delete temporary files. I also cant browse in some site and if I did try the online scan it wont let me download a file to scan my computer. Will someone please help with this program because I cant back-up my files and I have lots of important files. I also dont want to reformat my OS or I will loose everything.

    P.S.
    Been calling Customer Support and they just keep bring me to an online scan which is frustrating.
    Friday, June 12, 2009 1:48 AM

Answers

  •  

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    You mentioned that you have been contacting support. Please contact them again and explain that you have already done the online scan and that it did not remove it. It appears that you are opening new support cases with each call and the techs are not seeing your call history. If you continue to run into issues with support, please feel free to post the case numbers back here and I'll escalate to support management.
     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, June 12, 2009 12:29 PM
    Moderator

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