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Cannot activate after switching from 32 bit Windows 7 Ultimate to 64 bit Windows 7 Ultimate (originally from W7 HOME BASIC) RRS feed

  • Question

  • Hello , my computer is OEM Acer Emachine EL1830 Small Form Factor Desktop PC.

    It is preinstalled with Windows 7 Home Basic 32 Bit.

    I used Windows Anytime Upgrade to Windows 7 Ultimate 32 bit . (It ran successfully)

    After a few weeks , I installed Windows 7 Ultimate 64 bit from an external hard drive .

    Now it ask for activation , the sticker from my COA the code wont work anymore it says its not from the edition of windows i am using . I am aware that its the code for Windows 7 Home Basic , but did it not get updated in windows database that i used anytime upgrade?


    How can i resolve this??

    DIAGNOSTIC:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {3844A2C5-5142-4EFC-B4EB-8AD4D593D395}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Aurora\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3844A2C5-5142-4EFC-B4EB-8AD4D593D395}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1571607410-2701260767-2594626673</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>EL1830</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20091030000000.000000+000</Date></BIOS><HWID>75B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-0892014
    Installation ID: 014615075341393175893530247430777380863382186174186826
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 3/30/2014 7:03:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GHauISxtAu0CbRz7MU8q2IltmqOT9gKv8pGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            103009        APIC1631
      FACP            103009        FACP1631
      HPET            103009        OEMHPET0
      MCFG            103009        OEMMCFG
      WDRT            103009        NV-WDRT
      SLIC            ACRSYS        ACRPRDCT
      OEMB            103009        OEMB1631
      NVHD            103009        NVHDCP
      AWMI            103009        OEMB1631
      SSDT            DpgPmm        CpuPm

    Sunday, March 30, 2014 11:00 AM

Answers

  • Carey is wrong on a number of counts here - but the implications are the same.

    1) You have a DELL OEM_SLP Product Key - only valid on a DELL machine

    2) You have an eMachine (eMachines are owned by Acer - and use ACER SLIC tables and Product Keys for Windows 7

    Your installation is non-genuine because the Product Key doesn't match the proper SLIC table in the BIOS - and never will.

    It would appear that you have reinstalled the system using DELL media, rather than the proper eMachine media.

    You MUST have an activated qualifying OS installed to be able to apply an Anytime Upgrade Key - it is not possible to utilise such a Key in any other way. So far as I know there is no way to upgrade from Windows 7 Home Basic 32-bit to Windows 7 Ultimate x64. (and I'm not certain that any Anytime option ever existed for an upgrade direct from Home Basic to Ultimate anyhow!)

    You would need to have the 64-bit version of Home Basic installed and activated, and then apply the Upgrade Key. You may be able to acquire the 64-bit media from eMachines - but I doubt it.

    You will


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 30, 2014 4:25 PM
    Moderator

All replies

  • According to your MGA Report, you have an eMachine Model EL1830 PC that has an Acer OEM SLP edition of Windows 7 Ultimate installed.  This is not a Windows Anytime Upgrade license.  The Acer OEM SLP license cannot be activated on an eMachine PC. Unfortunately, Windows Anytime Upgrade can't upgrade a 32-bit version to a 64-bit version of Windows 7.  Therefore, you have two options:

    1. Perform a system recovery and return your PC to Windows 7 Basic (32-bit), then perform a Windows 7 Ultimate upgrade (32-bit).
    2. Purchase a 64-bit edition of Windows 7 Ultimate and perform a "clean install".

    Ref:  Windows Anytime Upgrade FAQ and Upgrade to another edition of Windows 7 by using Windows Anytime Upgrade

     

    Carey Frisch



    Sunday, March 30, 2014 3:36 PM
    Moderator
  • Carey is wrong on a number of counts here - but the implications are the same.

    1) You have a DELL OEM_SLP Product Key - only valid on a DELL machine

    2) You have an eMachine (eMachines are owned by Acer - and use ACER SLIC tables and Product Keys for Windows 7

    Your installation is non-genuine because the Product Key doesn't match the proper SLIC table in the BIOS - and never will.

    It would appear that you have reinstalled the system using DELL media, rather than the proper eMachine media.

    You MUST have an activated qualifying OS installed to be able to apply an Anytime Upgrade Key - it is not possible to utilise such a Key in any other way. So far as I know there is no way to upgrade from Windows 7 Home Basic 32-bit to Windows 7 Ultimate x64. (and I'm not certain that any Anytime option ever existed for an upgrade direct from Home Basic to Ultimate anyhow!)

    You would need to have the 64-bit version of Home Basic installed and activated, and then apply the Upgrade Key. You may be able to acquire the 64-bit media from eMachines - but I doubt it.

    You will


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 30, 2014 4:25 PM
    Moderator
  • Thank you for confirming my proposed solutions are correct.  Microsoft no longer sells any Windows Anytime Upgrade product keys.  The only way the OP will be able to install a different version of Windows 7 is to purchase an OEM version as I mentioned earlier.

    Carey Frisch


    Sunday, March 30, 2014 4:41 PM
    Moderator
  • Ms may no longer sell Anytime Upgrade Keys - but the ones already issued are still perfectly valid under the same conditions of use as previously.

    Therefore if they reinstall the manufacturer's proper install and ensure that it's activated, they can re-apply the Ultimate Anytime Upgrade.

    If they can acquire the proper x64 Home Basic media for the machine, then they can apply the AU to that instead, and finish up with Ultimate x64.

    They do not have to purchase a new license, given what we have been told.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 30, 2014 5:12 PM
    Moderator
  • The OP stated that his PC came with Windows 7 Basic 32-bit preinstalled.  He can only upgrade to a 32-bit version of another version of Windows 7.  PC manufacturers will only provide replacement media to match the bit version that originally shipped preinstalled on their PC.

    Carey Frisch

    Sunday, March 30, 2014 7:41 PM
    Moderator
  • Did you read what I wrote?

    <quote>If they can acquire the proper x64 Home Basic media for the machine, then they can apply the AU to that instead, and finish up with Ultimate x64.</quote>

    ...and many manufacturers will provide the alternative bitness media, if they have it available. (I do rather suspect that eMachines won't have it available, though)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Sunday, March 30, 2014 8:19 PM
    Moderator
  • The OP and try the Recovery Media Purchase Program but I doubt they will be able to accommodate him with Windows 7 64-bit media.

    Carey Frisch

    Sunday, March 30, 2014 9:53 PM
    Moderator
  • Im sorry , yes my Windows is all genuine from:

    Factory Default Windows 7 Home Basic 32 bit = GENUINE

    Anytime Upgrade Windows 7 Ultimate 32 bit = GENUINE

    I made a bootable external hard drive using a Windows 7 Ultimate 64 bit.iso .

    I had read somewhere that your product key will work with the edition of the windows not the 64/32 bit but the version as ULTIMATE .

    In my case I used an Anytime Upgrade Key all the way to ultimate then reinstalled a 64 bit version .

    Monday, March 31, 2014 1:37 AM
  • A Windows Anytime Upgrade product key is not valid for use with Windows installation media.  It will only work when you follow the supported Windows Anytime Upgrade procedure.

    In my opinion, that older Acer Emachine EL1830 PC will run better with the 32-bit version of Windows 7 rather than the 64-bit version.


    Carey Frisch


    Monday, March 31, 2014 2:47 AM
    Moderator
  • Will this procedure work

    I will reinstall Windows 7 Home Basic 64 bit . (Which I have a full key from COA) they said full key will work neither 64/32 bit versions.

    Then Redo Anytime Upgrade to Windows 7 Ultimate 64 bit. ?

    What do you think guys , will this solve my problem ? btw this is so much work to do with a very limited hardware i have.

    Monday, March 31, 2014 4:10 AM
  • If you install Windows 7 Home Basic 64-bit (you will need a Windows 7 Home Basic 64-bit DVD), then you can use your original Windows Anytime Upgrade (Ultimate) product key to upgrade to Windows 7 Ultimate 64-bit.

    Carey Frisch

    Monday, March 31, 2014 5:29 AM
    Moderator
  • The OP and try the Recovery Media Purchase Program but I doubt they will be able to accommodate him with Windows 7 64-bit media.

    Carey Frisch

    Since they are in Australia (at least according to their time zone), I doubt very much that the US site you pointed to would be inclined to assist!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 31, 2014 6:25 AM
    Moderator
  • The OP can contact Acer Support in Australia.

    Carey Frisch

    Monday, March 31, 2014 6:55 AM
    Moderator
  • ...which is what I said a few posts ago.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 1, 2014 6:36 AM
    Moderator