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trying to resore backup RRS feed

  • Question

  • my computer crashed and I cannot find my money disc to reinstall on new computer.. downloaded money plus and tried to restore a back up file.. forgot my password so I went to "reset password".. then went back to restore back up and it keeps telling me that my password is incorrect.. without password it will not let me restore    tried resetting password again and still says that password is incorrect       anyone know how I can proceed
    Friday, May 31, 2013 7:31 PM

All replies

  • my computer crashed and I cannot find my money disc to reinstall on new computer.. downloaded money plus and tried to restore a back up file.. forgot my password so I went to "reset password".. then went back to restore back up and it keeps telling me that my password is incorrect.. without password it will not let me restore    tried resetting password again and still says that password is incorrect       anyone know how I can proceed

    The password is case-sensitive.  If you are not sure of your
    credentials, write down what you remember.  Consider permutations.
    Check your notes.  You will not get into the file without those
    credentials that were in effect, both password and email address,  when the file was saved.

    Tuesday, June 4, 2013 11:16 PM
    Moderator