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  • Question

  • For some reason the copy of windows which I legitimatly bought. This is my diagnostic check results. Please help
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Detailed Status: N/A
    Windows Product Key: *****-*****-7BHGB-TP888-CVC7G
    Windows Product Key Hash: 2wL1IllMebWUxB9ckiTiz7gly7Q=
    Windows Product ID: 76487-640-1825586-23628
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 1170e667-defd-4934-b42c-145adebaf7cb
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1170e667-defd-4934-b42c-145adebaf7cb</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-CVC7G</PKey><PID>76487-640-1825586-23628</PID><PIDType>1</PIDType><SID>S-1-5-21-1085031214-2139871995-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1007.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20041104000000.000000+000</Date></BIOS><HWID>DEFC32C70184606C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>120</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2536779191CB70A</Val><Hash>iDKW7REo29rGwtH/KGANZ7wwlLw=</Hash><Pid>70145-OEM-5790151-96491</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, March 7, 2007 11:42 PM

Answers

  • Ron Wegner,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The good news is that your Office 2003 Pro is showing as Genuine!

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, March 8, 2007 12:38 AM
  • Hello Ron,

    If you look at the Diagnostic report Line 8, you'll see that the license type for your installation of XP is "volume."  Volume licenses are used by governments, schools and Large Corporations that need flexibility in installing and maintaining Windows on a large number of computers.

    Volume licenses are never sold individually to individual consumers.  However, volume license of XP are favorite raw material for those who develop and sell counterfeited copies of XP.

    If you do a search of the Forums for the last 15 digits of the Product Key listed in your Diagnostic Report (7BHGB-TP888-CVC7G) you will see that this Product Key is very popular. This key actually belongs to a very large (10,000+ customer base) US company.

    Does the last 15 digits of the product key above match the one on your purchased media?

    If not, have you taken your computer to a repair shop lately? They may have reinstalled Windows using this Key. You can use the product key update tool to help resolve your issue to move back to the Product Key listed on your CoA sticker: http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    If yes, I suggest contacting your reseller and demand the Genuine Microsoft Software that you paid for, or a refund. As well as clicking on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Thursday, March 8, 2007 12:54 AM

All replies

  • Ron Wegner,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The good news is that your Office 2003 Pro is showing as Genuine!

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, March 8, 2007 12:38 AM
  • Hello Ron,

    If you look at the Diagnostic report Line 8, you'll see that the license type for your installation of XP is "volume."  Volume licenses are used by governments, schools and Large Corporations that need flexibility in installing and maintaining Windows on a large number of computers.

    Volume licenses are never sold individually to individual consumers.  However, volume license of XP are favorite raw material for those who develop and sell counterfeited copies of XP.

    If you do a search of the Forums for the last 15 digits of the Product Key listed in your Diagnostic Report (7BHGB-TP888-CVC7G) you will see that this Product Key is very popular. This key actually belongs to a very large (10,000+ customer base) US company.

    Does the last 15 digits of the product key above match the one on your purchased media?

    If not, have you taken your computer to a repair shop lately? They may have reinstalled Windows using this Key. You can use the product key update tool to help resolve your issue to move back to the Product Key listed on your CoA sticker: http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    If yes, I suggest contacting your reseller and demand the Genuine Microsoft Software that you paid for, or a refund. As well as clicking on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Thursday, March 8, 2007 12:54 AM