suspending outlook synchronization RRS feed

  • Question

  • My client is planning a major upgrade to their on-premise CRM 2011 organization tomorrow. In this upgrade they will be importing massive amounts of records into current and new entities.

    I believe there is a potential problem in that users will remain connected to the network and Outlook will try to synchronize. Obviously we don't want any synchronization to occur until the upgrade is complete

    Disabling the user, is not an option in this case. also turning off or modifying each of the hundreds of user's scheduled synchronization is impractical.

    what is the best way to prevent synchronization from being attempted? is there a service that we can suspend?

    thanks for your help


    Tuesday, May 21, 2013 7:34 PM


  • I haven't tested this - but in the security roles on the Business Management tab there is an option for "Sync to Outlook". You could try disabling it and see if that prevents users from running a synchronization. 

    Jason Lattimer
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    Tuesday, May 21, 2013 7:55 PM