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Here is the copy of my diagnostics report with the vista genuine validation tool.

The product code does not match what is on the bottom of my COMPAQ PC, that was bought at a Circuit City this year.

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {01ECD622-E145-4296-89B8-CC5E8CD21D85}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error: M:20071214212524418-
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 104 Unknown PID
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{01ECD622-E145-4296-89B8-CC5E8CD21D85}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1377373988-3388210980-1992051926</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C500 (RQ335UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20061220000000.000000+000</Date></BIOS><HWID>4B333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>

Spsys.log Content: U1BMRwEAAAAAAQAABAAAAEEMAAAAAAAAYWECANPgkKTdCa/j2j7IAdArSr9MLECc5R83cvYPeMznS9+ppWeE3MpcWBknLaeTANjkfQRdYPNVXrdsUTWWVCsMPgesORnDUv5v8xZITzgJYnwK5zcvEFhchAb5iWvyGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

Saturday, December 15, 2007 5:59 AM

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Hi Susan,

Actually, while similar, your issue is diffrent then the one Carey Frisch has linked to. Please see below for a full description of your issue and steps to resolve.

Vista is in, what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.

1) A critical system file was modified on disk - What this means is that the file, located on the hard drive, was modified in some way.

2) A critical system file was modified in memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way.

Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is caused by: 1) A critical system file was modified on disk

Number 2 is usually caused by a running program that is incompatible with Vista.

Number 1 can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off chance that the roll back did not occure.

So, what I would like to do is exclude a failed update as the cause of your issue. To do that, I would like you to uninstall/reinstall the update that correspond with mismatched critical system file, seen in your Diagnostic Report under the "File Scan Data-->" line. (i.e. user32.dll[6.0.6000.16438]) by following the below steps:

First, uninstall the updates:

1) Log in to Vista in Safe Mode

2) Click 'Start' then Click 'Control Panel'.

3) Click 'Classic View' in the upper right of the Control Panel window.

4) Double-Click the icon named 'Programs and Features'.

5) Click the 'View installed updates' link in the upper right of the Program and Features window.

6) It may take some time for the list of Updates to appear, please wait.

7) Right-Click on the update 'KB925902' and select 'Unistall'.

8) Reboot into Normal Mode

Now, reinstall the updates:

(At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)

9) Log in to Vista and select the options that brings up the Internet Browser.

10) Go to http://www.microsoft.com/downloads

11) Search for KB925902

12) In the search results, click the update that has "KB925902" in the name.

13) Click the 'Download' button.

14) You will be given the choice to Save or Run, select Run

15) Reboot 2 times.

Please post back on if this does or does not resolve your issue.

Thank you,

Darin Smith

WGA Forum Manager

Monday, December 17, 2007 10:13 PM

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Please visit http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=2557847&SiteID=25

and follow the excellent troubleshooting advice offered by Darin Smith [MS].

Saturday, December 15, 2007 6:16 AM

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Hi Susan,

Actually, while similar, your issue is diffrent then the one Carey Frisch has linked to. Please see below for a full description of your issue and steps to resolve.

Vista is in, what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.

1) A critical system file was modified on disk - What this means is that the file, located on the hard drive, was modified in some way.

2) A critical system file was modified in memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way.

Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is caused by: 1) A critical system file was modified on disk

Number 2 is usually caused by a running program that is incompatible with Vista.

Number 1 can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off chance that the roll back did not occure.

So, what I would like to do is exclude a failed update as the cause of your issue. To do that, I would like you to uninstall/reinstall the update that correspond with mismatched critical system file, seen in your Diagnostic Report under the "File Scan Data-->" line. (i.e. user32.dll[6.0.6000.16438]) by following the below steps:

First, uninstall the updates:

1) Log in to Vista in Safe Mode

2) Click 'Start' then Click 'Control Panel'.

3) Click 'Classic View' in the upper right of the Control Panel window.

4) Double-Click the icon named 'Programs and Features'.

5) Click the 'View installed updates' link in the upper right of the Program and Features window.

6) It may take some time for the list of Updates to appear, please wait.

7) Right-Click on the update 'KB925902' and select 'Unistall'.

8) Reboot into Normal Mode

Now, reinstall the updates:

(At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)

9) Log in to Vista and select the options that brings up the Internet Browser.

10) Go to http://www.microsoft.com/downloads

11) Search for KB925902

12) In the search results, click the update that has "KB925902" in the name.

13) Click the 'Download' button.

14) You will be given the choice to Save or Run, select Run

15) Reboot 2 times.

Please post back on if this does or does not resolve your issue.

Thank you,

Darin Smith

WGA Forum Manager

Monday, December 17, 2007 10:13 PM

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