Re: Still failing, even though entered original serial number... RRS feed

  • Question

  • I am having a similar problem, except there is no way that piracy can be on my computer.  I think that my problem is that I like to clean my hard drive alot and I used my Toshiba disk too much.  Is there a limit of times you can use it?  Now my computer is at the repair shop and he can not find a code for my computer, b/c the one on the back is not working.  How can I get my code revalidated.

    Barbie Bromberg
    Tuesday, December 11, 2007 8:23 PM


  • Hello Barbie,


    Thank you for visiting the WGA forums.  Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 


    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.


    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Take care,


    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, December 11, 2007 8:40 PM