Windows 7 claims the copy is not genuine, after it was working fine for months.

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  "Niaobuzz" wrote in message news:65ad25a4-34bc-4141-8f98-30adb96c85c9...

  One day when turning on my computer, it suddenly didn't recognize my copy of windows as genuine and, since then,  I have been unable to run windows update and update Microsoft Security Essentials.

  The Windows 7 copy has been working for me since I purchased the computer several months ago.

  Here is the diagnostic tool report.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
  Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
  Windows Product ID: 00359-OEM-8992687-00007
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  Error: product key not found.
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C4A8
  

  This type of error is likely to be caused by over-zealous security settings or software (or malware).
  What Security software are you using?
   
   
  I would try rebuilding the Licensing Store first, -
   
  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
   
  Run MGADiag again, and post the report
   
  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, January 2, 2011 7:33 PM

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  The process stopped with the following error after I entered my product key at step 10 of your instructions.

   

  The following failure occurred while trying to use the product key:
  
  Code:
      0xC004F050
  
  Description:
      The Software Licensing Service reported that the product key is invalid.

   

  I was using Microsoft Security Essentials, but as that stopped updating and other things started acting up after the validation problems occurred, I am also running Panda Cloud Antivirus

   

  Thank you

  Sunday, January 2, 2011 7:51 PM
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  "Niaobuzz" wrote in message news:721a99c5-fcb3-495a-b9c3-e79058e69fc8...

  The process stopped with the following error after I entered my product key at step 10 of your instructions.

   

  The following failure occurred while trying to use the product key:
  
  Code:
      0xC004F050
  
  Description:
      The Software Licensing Service reported that the product key is invalid.

   

  I was using Microsoft Security Essentials, but as that stopped updating and other things started acting up after the validation problems occurred, I am also running Panda Cloud Antivirus

   

  Thank you

  
  

  Are you sure that you are entering the right key? - some characters are easily confused (Been There - Done That!) unless you are very careful - using a magnifier and a good light is almost an essential!!)

  Some people have reported problems using AVG this past few days - I would recommend uninstalling it completely, and using the AVG removal too as well, to get rid of the left-overs.....  http://www.avg.com/us-en/download-tools

  Once you've done that, try  using MGADiag again, and post the report.

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, January 2, 2011 8:10 PM

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  Well now I'm really confused. I tried running slui.exe again to re-enter my product key, but it didn't let me enter it. Instead, it told me the key was invalid or something like that, and redirected me to the website to "Reslove" the problem. When I got to the website, it suddenly recognized my windows installation, and it now thinks that everything is allright. I didn't even do anything. Ran windows update, and it worked fine, although it didn't find anything new since 12/24/10. Is that correct?

   

  Here is the new diag report either way

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-39R28-KDVRM-MJVYK
  Windows Product Key Hash: QrnLlLCy2wQuIb3D+oM1gEvqIGg=
  Windows Product ID: 00359-OEM-9809504-00868
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {15447CDD-DB38-43F5-9CFE-B61B8A9C2313}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.100618-1621
  TTS Error: T:20101227051926205-
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{15447CDD-DB38-43F5-9CFE-B61B8A9C2313}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MJVYK</PKey><PID>00359-OEM-9809504-00868</PID><PIDType>8</PIDType><SID>S-1-5-21-398999324-3941538247-4093174684</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G73Jh</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G73Jh.211</Version><SMBIOSVersion major="2" minor="6"/><Date>20100727000000.000000+000</Date></BIOS><HWID>6BB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00196-095-000868-02-1033-7600.0000-0022011
  Installation ID: 098961105386899605286933878206924591873880329702697313
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: MJVYK
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 1/2/2011 12:19:28 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 1:2:2011 12:16
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln0ck0Sl+kI8izJXYj0GJXYITrtWD3ZW
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            _ASUS_        Notebook
    FACP            _ASUS_        Notebook
    DBGP            _ASUS_        Notebook
    HPET            _ASUS_        Notebook
    MCFG            _ASUS_        Notebook
    ECDT            _ASUS_        Notebook
    SLIC            _ASUS_        Notebook
    SSDT            PmRef        CpuPm
    DMAR            INTEL         CP_FIELD
  
  
  

  Sunday, January 2, 2011 8:29 PM
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  "Niaobuzz" wrote in message news:002f97d7-0ffc-4870-aaca-cba8c68a482c...

  Well now I'm really confused. I tried running slui.exe again to re-enter my product key, but it didn't let me enter it. Instead, it told me the key was invalid or something like that, and redirected me to the website to "Reslove" the problem. When I got to the website, it suddenly recognized my windows installation, and it now thinks that everything is allright. I didn't even do anything. Ran windows update, and it worked fine, although it didn't find anything new since 12/24/10. Is that correct?

   

  Here is the new diag report either way

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-39R28-KDVRM-MJVYK
  Windows Product Key Hash: QrnLlLCy2wQuIb3D+oM1gEvqIGg=
  Windows Product ID: 00359-OEM-9809504-00868
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {15447CDD-DB38-43F5-9CFE-B61B8A9C2313}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.100618-1621
  TTS Error: T:20101227051926205-
  

   

  You have a Trusted Store Tamper present on your machine (dated 27th Dec 2010), which I didn't notice before -

  Here's what Darin has to say about these problems....

  <quote>

  This is telling me that your Windows is suffering from a Trusted Store Tamper.  (This type of issue seems to be rare in Windows 7 as I have seen this only a few times).   In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.

   

  Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.

   

    What I have described in the above example is basically what is happening with your Windows 7.  Some Digitally Signed file has been modified in some way (replaced, rewritten or just become corrupt) and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) and that is what has triggered the Non-Genuine messaging.

   

    Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.

   

  
    1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date.

   

  Note: Figuring out if a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below

   

    2) Restore Windows back to a past System Restore Point.

   

  1) Boot into Windows
  2) Click the ‘Start’ button
  3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
  4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
  5) Click the "Next" button.
  6) Reboot

   

    3) Repair Windows using the 'sfc /scannow' command

   

  The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)

   

  1) Login to Windows
  2) Click the Start button
  3) Type: cmd.exe in the search field
  4) Right-click the cmd.exe file and select Run as Administrator
  5) In the CMD window, type: sfc /scannow
  6) Reboot and see if that resolves the issue.

   

  If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.  If you do need to reinstall Windows, you will just need to run a full install of Vista, then reinstall Windows 7.

   

  </quote>

  
   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:56 PM

  Monday, January 3, 2011 9:53 AM

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