Hi,
I am not able to restore the session in unified service desk, I am using following code.
AgentDesktopSession IadSession = (AgentDesktopSession)_localSessionManager.ActiveSession;
string myXml = File.ReadAllText(@"PathOfSerializedSession");//I have serialized the session at the path.
//_sessiotranInfo.RetriveSessionInfo(myXml, IadSession);
IadSession.Restore(myXml);
CustomerEntity _customerentity = IadSession.Customer;
int _id = IadSession.CallId;
byte[] bytes = new byte[16];
BitConverter.GetBytes(_id).CopyTo(bytes, 0);
this.desktopAccess.OpenSession(_customerentity, new Guid(bytes));
Please let me know if you have solution for this. Thanks