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Vista License Issue

    Question

  • I am working on a Vista Business Laptop.  The key is the OEM key listed on the bottom of the computer.

    When I run the mgadiag utility after a restart, it reports Genuine.

    Eventually this error pops up:

    After that, a run of the mgadiag report shows my license is invalid and Vista goes into a low functionality mode.

    Below is the mgadiag invalid report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-Q2MX4-FKTX3-2WCKV

    Windows Product Key Hash: AMOOGrbev5U/ZgSPqSYSmABIogY=

    Windows Product ID: 89576-OEM-7254296-81028

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.006

    ID: {678976BB-CB9B-4708-ABD1-9BD5CDEEC87B}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.101014-0432

    TTS Error: K:20111028123231983-M:20111028153026661-

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{678976BB-CB9B-4708-ABD1-9BD5CDEEC87B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2WCKV</PKey><PID>89576-OEM-7254296-81028</PID><PIDType>8</PIDType><SID>S-1-5-21-717608846-1554622060-3763477712</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8730w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PAD Ver. F.0A</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date></BIOS><HWID>A7333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: QAAAAAEABAABAAIAAQAEAAAABAABAAEAeqg6eDboDnC0Wew56HoEYLKkUMny9BrsQNAOrzjdJJL0XaxWdFtGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM 30EC    

      FACP HPQOEM 30EC    

      HPET HPQOEM 30EC    

      MCFG HPQOEM 30EC    

      ASF! HPQOEM 30EC    

      TCPA HPQOEM 30EC    

      SSDT HPQOEM SataAhci

      SLIC HPQOEM SLIC-MPC

      SSDT HPQOEM SataAhci

      DMAR       

      SSDT HPQOEM SataAhci

      SSDT HPQOEM SataAhci

      SSDT HPQOEM SataAhci

     

    Please help.

     

    Wednesday, November 2, 2011 2:28 PM

Answers

  • Thank you for your reply.

    Regarding the Avast issue, that product has never been installed on this system.  We use Symantec Endpoint Protection currently version 12.1 - managed, previously version 11.0 - standalone as well.

    However, the system was in need of updates and SP2 needed to be installed as well.

    The Malwarebytes scan came up clean.

    After the installed updates, MGADiag report says Genuine consistenly over a few scans.

    I hope that it is now fixed.

    • Proposed as answer by Darin Smith MS Wednesday, November 2, 2011 9:34 PM
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:33 PM
    Wednesday, November 2, 2011 7:20 PM

All replies

  • "MBonnin" wrote in message news:65afdf93-4664-4204-9df5-c05026b3472f...

    I am working on a Vista Business Laptop.  The key is the OEM key listed on the bottom of the computer.

    When I run the mgadiag utility after a restart, it reports Genuine.

    Eventually this error pops up:

     

    After that, a run of the mgadiag report shows my license is invalid and Vista goes into a low functionality mode.

    Below is the mgadiag invalid report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-Q2MX4-FKTX3-2WCKV

    Windows Product Key Hash: AMOOGrbev5U/ZgSPqSYSmABIogY=

    Windows Product ID: 89576-OEM-7254296-81028

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.006

    ID: {678976BB-CB9B-4708-ABD1-9BD5CDEEC87B}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.101014-0432

    TTS Error: K:20111028123231983-M:20111028153026661-

     

    Other data-->

    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8730w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PAD Ver. F.0A</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date></BIOS

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

      SLIC HPQOEM SLIC-MPC

     

    Please help.

     

    I can’t believe we’re still getting these errors after 6 months! -
     
    Please see the advice in the Note to Avast users post here....


    http://social.microsoft.com/Forums/en-US/genuinevista/thread/E2F066B3-2517-41BC-8FAD-4C036F2F4AC8

    You should also scan your system using Malwarebytes Anti-Malware (www.malwarebytes.org - do NOT enable the resident scanner when you install it)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 2, 2011 2:51 PM
    Moderator
  • Thank you for your reply.

    Regarding the Avast issue, that product has never been installed on this system.  We use Symantec Endpoint Protection currently version 12.1 - managed, previously version 11.0 - standalone as well.

    However, the system was in need of updates and SP2 needed to be installed as well.

    The Malwarebytes scan came up clean.

    After the installed updates, MGADiag report says Genuine consistenly over a few scans.

    I hope that it is now fixed.

    • Proposed as answer by Darin Smith MS Wednesday, November 2, 2011 9:34 PM
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:33 PM
    Wednesday, November 2, 2011 7:20 PM
  • "MBonnin" wrote in message news:141a96ad-6f5d-449d-b34b-9fe9cfec5c1c...

    Thank you for your reply.

    Regarding the Avast issue, that product has never been installed on this system.  We use Symantec Endpoint Protection currently version 12.1 - managed, previously version 11.0 - standalone as well.

    However, the system was in need of updates and SP2 needed to be installed as well.

    The Malwarebytes scan came up clean.

    After the installed updates, MGADiag report says Genuine consistenly over a few scans.

    I hope that it is now fixed.

     
    Should be – post another MGADiag report if you’re uncertain.
     
    Interesting that you say Symantec Endpoint – a Norton product would have been my second guess as the culprit.
    Updating to SP2 will certainly make life easier for all concerned, anyhow.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 2, 2011 7:33 PM
    Moderator