Oh dear! please help! RRS feed

  • Question



    I brought my PC with Windows xp Pro already installed. After trying to sort out this genuine software buisness i realise that the VLK is blocked. I searched for the certificate of authentacy and found that it actually says windows xp home edition. I tried entering that product key in the validation tool but it's coming up wrong product key for the system...I'm taking it because it's windows pro on here. So i'm miffed, is there any way round this?

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23677
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 64d592a9-5af6-427b-9d0f-665950c8a134
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.526.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>64d592a9-5af6-427b-9d0f-665950c8a134</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23677</PID><PIDType>1</PIDType><SID>S-1-5-21-484763869-113007714-1343024091</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-6378</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20011029000000.000000+000</Date></BIOS><HWID>F4EC35DF01842063</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17842</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, February 11, 2007 2:06 PM


  • Contact the manufacturer of your PC and request a Windows XP recovery CD and restore your PC to its legal Windows XP operating system.
    Sunday, February 11, 2007 10:12 PM

All replies

  • Contact the manufacturer of your PC and request a Windows XP recovery CD and restore your PC to its legal Windows XP operating system.
    Sunday, February 11, 2007 10:12 PM
  • Swodniw,

    Both your installation of XP Pro and Office XP Pro w/Front Page are nongenuine installations.

    You are correct, a Product Key for XP Home cannot be used to activate XP Pro.  Windows XP Product Keys are specific to the several different editions and licenses for XP.

    Assuming the Certificate of Authenticity for XP Home Edition affixed to your computer is genuine, your computer is licensed to run XP Home.  The task at hand is to acquire the correct media (CD) so that you can remove the nongenuine XP Pro and put back the genuine XP Home.  You will have to do a clean installation in order to remove XP Pro and install XP Home; this link has a good tutorial for a clean installation:  http://www.michaelstevenstech.com/cleanxpinstall.html

    If the second line of the COA just below where it reads "XP Home Edition" reads "OEM Software" or "OEM Product," that means you will need to get hold of a genuine MS systembuilder/OEM hologrammed CDROM for XP Home.  It is preferred that you contact the builder/assembler of your computer to get a replacement CD---the original systembuilder can get free replacement media from MS under a specific customer service program.  If a friend or relative has one, you can use their CD but be sure to use ONLY your Product Key from your COA.  If you cannot obtain the use of genuine media, you can order a replacement from MS for $30 using the form at this link:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/end-user_media_replacement_form.pdf

    Monday, February 12, 2007 5:05 AM