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unable to install OneCare due to Product Key.. RRS feed

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    i just purchased one care for my new lap top.. i am not all that computer savy. but i cannt get the program to let me punch in my product key. it keeps asking me to buy a new one or does not recognize the key.. why is this? i cannot get on the phone support because i cannot type my product key in... please help.

    Wednesday, October 22, 2008 3:18 AM

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    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Wednesday, October 22, 2008 12:53 PM
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    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Wednesday, October 22, 2008 12:53 PM
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    My live care ran out ..I keep getting a please renew online. So i bought a new disk and it won't work. I keep getting a box that says to renew on line. Can I not use the cd ijust bought to renew?

    Wednesday, October 22, 2008 3:31 PM
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    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, October 22, 2008 3:44 PM
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    I did as instructed , and I am getting a box that said cannot use ... Tell me how to get by this. Getting frustrated...

    I still have a red at risk disk in the icon section. I have never had this much trouble with the product...

    Wednesday, October 22, 2008 5:25 PM
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     oldbaritone wrote:

    I did as instructed , and I am getting a box that said cannot use ... Tell me how to get by this. Getting frustrated...

    I still have a red at risk disk in the icon section. I have never had this much trouble with the product...

    What is the exact wording of the message you are encountering and at what point in the process are you getting this? When entering the key? Has this key ever been used before or is it from a sealed box?

    -steve

    Wednesday, October 22, 2008 5:46 PM
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    The box says... The prepaid subscription pin has already been used for the maximum allowed.

    Message 8059 I haven't used them. So I'm confused. I just paid 29.95 for this product @ the local Wal-Mart.

    I'm not sure how to procede. I really like this product HELP

     

    Wednesday, October 22, 2008 6:15 PM
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    I assume that you have gone to http://billing.microsoft.com and signed in with your subscription LiveID and it still shows the old expiration date. If it shows a date 12 months into the future, then you've successfully renewed and you copy of OneCare will reflect the new date within 24 to 48 hours and go back to green.

    If it still shows the old date, then you have a key that was used by someone else and returned to the store or somehow the key is a duplicate, produced in error. In that case, you will need to exchange the box/CD at Wal-Mart for another copy.

    -steve

    Wednesday, October 22, 2008 6:22 PM
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    yes I have gone to billing. And the expiration date is still showing 2007.. I'll try to retun this to Wal-mart... Thanks

     

    Wednesday, October 22, 2008 7:06 PM