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Not Genuine Microsoft Software RRS feed

  • Question

  • I recently did an update and this is the new message that comes out everytime I open anything Microsoft...It states it is not genuine.  I have a Certificate of Authenticity for Office Edition 2003 and Works 8.  I run on VISTA and I purchased my Toshiba with the software preloaded in Dec. of 2007.  Please help...

    Thursday, May 20, 2010 3:03 AM

Answers

  • Hello WorksMagic,

      If I understand the issue, when you open an Office Product (Word, Excell and so on) you get a Non-Genuine message. Is that correct?

      If so, does the pop-up ask for a Product Key? If so, do you receive an error? If so, what it is?

      Lastly, please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,


    Darin MS
    Thursday, May 20, 2010 6:52 PM

All replies

  • Hello WorksMagic,

      If I understand the issue, when you open an Office Product (Word, Excell and so on) you get a Non-Genuine message. Is that correct?

      If so, does the pop-up ask for a Product Key? If so, do you receive an error? If so, what it is?

      Lastly, please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,


    Darin MS
    Thursday, May 20, 2010 6:52 PM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Monday, May 24, 2010 5:51 PM