locked
one care reinstall - subscription not found, can't reach support RRS feed

  • Question

  •  

    i had to dump my computer when i switched to vista, reload xp and all my programs, including onecare, and when i tried to register, onecare did not recognize me as a paid subscriber. i cannot talk to anyone in customer support because i'm not recognized as a paid subscriber. i PAID for this stupid program and there is no way to get in touch with customer support. i will never buy this program again! never!!
    Tuesday, November 27, 2007 2:44 PM

Answers

  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID. On the first PC, open OneCare and click Help and then About. Scroll down to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Tuesday, November 27, 2007 4:10 PM
    Moderator