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'This copy of windows is not genuine' RRS feed

  • Question

  • Hi, I know why I have this problem, I just need to solve it.

    I bought a pc which had vista and then got a upgrade CD to windows 7 which I used on this pc (PC1)

    I recently bought a second pc (PC2). After having problems with setting up my wireless network I was advised to reinstall windows 7. I did using the CD I put on PC1 and now I get this message.

    How can I solve this? Windows 7 came with both machines originally, it was just installed on the second machine so I didn't receive an install disk.

     

    Thanks.

    Friday, December 9, 2011 12:24 PM

Answers

  • "James727" wrote in message news:52fc23c3-3dab-470f-a5c3-6a0998a72652...

    Sorry for late reply. Been busy.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85290
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Other data-->
    <SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3970</Model></SYSTEM>
    <BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version>
    <SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 01/01/2012 21:00:45
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:28:2011 20:35
    

    Windows 7 Home Prem OA

    The Key here is the Default Key for Windows – you need to change the Key to the one on your COA sticker.
    To correct the problem, you need to use the Change Product Key link at the bottom of the System properties page, and change the Key to the one on your COA sticker on the machine’s case.
    You may need to activate by phone

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by James727 Sunday, January 1, 2012 11:12 PM
    Sunday, January 1, 2012 9:17 PM
    Moderator

All replies

  • "James727" wrote in message news:65d7afda-eee6-4fc7-9e62-220a8faeb97e...

    Hi, I know why I have this problem, I just need to solve it.

    I bought a pc which had vista and then got a upgrade CD to windows 7 which I used on this pc (PC1)

    I recently bought a second pc (PC2). After having problems with setting up my wireless network I was advised to reinstall windows 7. I did using the CD I put on PC1 and now I get this message.

    How can I solve this? Windows 7 came with both machines originally, it was just installed on the second machine so I didn't receive an install disk.

     

    Thanks.

     
    You *should* have used the manufacturer’s recovery system to reinstall Windows.
    That said -
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 13, 2011 8:21 PM
    • Unmarked as answer by James727 Sunday, January 1, 2012 9:01 PM
    Friday, December 9, 2011 12:39 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Tuesday, December 13, 2011 8:21 PM
  • Sorry for late reply. Been busy.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85290
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {62A42292-C6B6-4DD7-8706-9C09D4CBCAC0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62A42292-C6B6-4DD7-8706-9C09D4CBCAC0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85290</PID><PIDType>5</PIDType><SID>S-1-5-21-46352139-858317759-3785471456</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3970</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>26233E07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-2992011
    Installation ID: 005946905252245205027096434081107840406153885045213573
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 01/01/2012 21:00:45
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:28:2011 20:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAeqhAxrLr2sE+2Oi2pHsITnOELnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT


    Windows 7 Home Prem OA

    Sunday, January 1, 2012 9:08 PM
  • "James727" wrote in message news:52fc23c3-3dab-470f-a5c3-6a0998a72652...

    Sorry for late reply. Been busy.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85290
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Other data-->
    <SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3970</Model></SYSTEM>
    <BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version>
    <SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 01/01/2012 21:00:45
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:28:2011 20:35
    

    Windows 7 Home Prem OA

    The Key here is the Default Key for Windows – you need to change the Key to the one on your COA sticker.
    To correct the problem, you need to use the Change Product Key link at the bottom of the System properties page, and change the Key to the one on your COA sticker on the machine’s case.
    You may need to activate by phone

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by James727 Sunday, January 1, 2012 11:12 PM
    Sunday, January 1, 2012 9:17 PM
    Moderator
  • Thanks, all sorted.
    Sunday, January 1, 2012 11:12 PM
  • "James727" wrote in message news:b47c07c7-9a70-48e3-bfd1-874772c5e0d9...
    Thanks, all sorted.
     
    Great – please post a new MGADiag report, just so we can make sure.
     
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 1, 2012 11:21 PM
    Moderator