• Question

  • After I validated on the Sunday I opened my computer to find that I could not gain access. Borrowed a disc to re-install only to discover that it would not take my new Product Key and was given a false number. I had lost all my photos and could not use windows key update tool as they said my new key  no was already being used. Please help as nothing seems to be working as it should



    Sunday, April 1, 2007 5:20 PM


  • Gail Searle,


    Are you able to follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, April 1, 2007 5:55 PM