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Unauthorized Change Problem RRS feed

  • Question

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    I have a Dell with Vista and have had it for about a year. For the last week when I turn it on it says that an unauthorized change has been made and it does not allow the startup to go any further. When it prompts me to validate windows it is unable to. We haven't loaded any new software lately and I have restored the system in safe mode successfully but after windows updates then restarts then I am back to square one again. Here is my diagnostic and thanks for your help!!

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1E148D29-58C5-44D5-A9C7-8E810B9ECBA1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080620080043410-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1E148D29-58C5-44D5-A9C7-8E810B9ECBA1}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1777503507-576086754-2641643180</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1521                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070516000000.000000+000</Date></BIOS><HWID>A3303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>74CB5BD119645AE</Val><Hash>eemfv/dnBBJbsV1uA6m21xnW8gc=</Hash><Pid>81602-OEM-6872793-99633</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Friday, June 20, 2008 3:17 PM

Answers

  • Hello jtwalla,

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

     

    This line means that the critical system files either

    a)     Have been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The files were recently  updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

      I am not aware of any Updates that update all seven of those files so I do not think that possibility "b)" is the cause.

     

    To fix the issue, I have a few options for you:

     

    A) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). These File may be included in the SP1 install and if so, they will overwrite the bad ones and resolve the issue.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that all these files are, in fact, included in SP1. So if this option does not resolve the issue, please see option B).

     

    B) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

    Your last option would be to reinstall Vista, but before you do that, create a (no cost) support request for additional assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Friday, June 20, 2008 9:29 PM
  •  

    My apologies, I forgot to include the URL. Very sorry.

     

    Here you go: http://go.microsoft.com/fwlink/?linkid=52029

     

    Sorry again,

    Darin

    Monday, June 23, 2008 10:36 PM

All replies

  • Hello jtwalla,

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

     

    This line means that the critical system files either

    a)     Have been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The files were recently  updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

      I am not aware of any Updates that update all seven of those files so I do not think that possibility "b)" is the cause.

     

    To fix the issue, I have a few options for you:

     

    A) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). These File may be included in the SP1 install and if so, they will overwrite the bad ones and resolve the issue.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that all these files are, in fact, included in SP1. So if this option does not resolve the issue, please see option B).

     

    B) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

    Your last option would be to reinstall Vista, but before you do that, create a (no cost) support request for additional assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Friday, June 20, 2008 9:29 PM
  • Darin,

     

    Thanks for your help, unfortunately I still have issues. I tried installing SP 1 however halfway through it encounters an internal error (code 0x80070026). I did disable my antivirus software prior to installing. I then tried to perform a system restore although the only restore point listed is the most recent one in which I tried to install SP1. I am now also getting a message that I may be a victim of software conterfeiting. I don't know if this is related to my initial problems or is a valid message. Your last option before reinstalling vista is to create a support request for additional assistance. How and where might I do that? By the way Vista was pre-installed on my computer so I have no disks. I know Dell has the option of resetting everything back to factory specifications although I don't want to lose all my files. Thanks for your help.

    Monday, June 23, 2008 10:30 PM
  •  

    My apologies, I forgot to include the URL. Very sorry.

     

    Here you go: http://go.microsoft.com/fwlink/?linkid=52029

     

    Sorry again,

    Darin

    Monday, June 23, 2008 10:36 PM