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Windows Activation says "This computer is not running genuine windows" RRS feed

  • Question

  • Hi,

    Windows Activation says "This computer is not running genuine windows" after I reinstall a couple of times in same day/computer, trying to solve a problem with my HD in the installation of windows.

    Im a Computer Science student in UFMG-Brazil University and my cdkey is acquired in msdnaa.

    How can I solve this problem?

    Best Regards, 

    Jônatas Renan

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YPGGJ-WF2YB-7VRQK
    Windows Product Key Hash: y5mKtjiQZPD7DzoVEkA+pDm+JDA=
    Windows Product ID: 00371-841-9212876-85784
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {9C394082-8504-4961-ABBD-E5DD121A0E06}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C394082-8504-4961-ABBD-E5DD121A0E06}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7VRQK</PKey><PID>00371-841-9212876-85784</PID><PIDType>5</PIDType><SID>S-1-5-21-1260563248-1377330581-2615964289</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110511000000.000000+000</Date></BIOS><HWID>2FB83607018400FC</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 12:27:2012 19:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAACAAAAAgABAAEAHKJa1kSydxYcv0LG1qOAluJfyt6mnmbX+s8E1nxy7ktcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 051111 APIC1105
      FACP 051111 FACP1105
      HPET 051111 OEMHPET 
      MCFG 051111 OEMMCFG 
      OEMB 051111 OEMB1105
      GSCI 051111 GMCHSCI 
      SSDT DpgPmm CpuPm

    Thursday, December 27, 2012 9:17 PM

Answers

  • You have a number of problems - some of which seem to indicate that perhaps you've attempted to use a hack to get around other problems.

     

    First, please download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extraxt the .exe file, and run it, then reboot.

     

     Post back with another MGADiag report, and we'll then see what we can do.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, December 28, 2012 9:50 AM
    Moderator

All replies

  • You have a number of problems - some of which seem to indicate that perhaps you've attempted to use a hack to get around other problems.

     

    First, please download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extraxt the .exe file, and run it, then reboot.

     

     Post back with another MGADiag report, and we'll then see what we can do.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, December 28, 2012 9:50 AM
    Moderator
  • Thanks Paton,

    WATFix already installed, what else should I do?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YPGGJ-WF2YB-7VRQK
    Windows Product Key Hash: y5mKtjiQZPD7DzoVEkA+pDm+JDA=
    Windows Product ID: 00371-841-9212876-85784
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {9AF7EBD1-C914-437F-856E-7F55A5DA1B22}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9AF7EBD1-C914-437F-856E-7F55A5DA1B22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7VRQK</PKey><PID>00371-841-9212876-85784</PID><PIDType>5</PIDType><SID>S-1-5-21-1260563248-1377330581-2615964289</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110511000000.000000+000</Date></BIOS><HWID>2FB83607018400FC</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-841-921287-00-1046-7600.0000-3612012
    Installation ID: 009681441604748484836225529176854756619415598981603746
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7VRQK
    License Status: Initial grace period
    Time remaining: 37920 minute(s) (26 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 30/12/2012 13:20:49

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:30:2012 13:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAACAAAAAgABAAEAHKJa1kSydxYcv0LG1qOAluJfyt6mnmbX+s8E1nxy7ktcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 051111 APIC1105
      FACP 051111 FACP1105
      HPET 051111 OEMHPET 
      MCFG 051111 OEMMCFG 
      OEMB 051111 OEMB1105
      GSCI 051111 GMCHSCI 
      SSDT DpgPmm CpuPm

    Sunday, December 30, 2012 3:20 PM
  • That should activate OK now - but you may have to use Telephone activation

     

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 30, 2012 5:36 PM
    Moderator