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Office Genuine Advantage Notifications (KB949810) RRS feed

  • Question

  • This has been downloaded, probably because I use Office 2007 (Home and Student). It will not install - always fails. Attempts to get another copy fail as MS says it is already downloaded. So it sits in task bar; will not install, cannot delete it, will not update . What do I do??
    Sunday, October 11, 2009 12:05 PM

Answers

  • Hello wizard_merlin51,

    One quick thing to check:  Installation of KB949810 requies that the Task Scheduling service be running.  Check yours to see if it is.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Monday, October 12, 2009 8:30 PM
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:28 PM
    Sunday, October 11, 2009 12:32 PM

All replies

  • Hello wizard_merlin51,

    One quick thing to check:  Installation of KB949810 requies that the Task Scheduling service be running.  Check yours to see if it is.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Monday, October 12, 2009 8:30 PM
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:28 PM
    Sunday, October 11, 2009 12:32 PM
  • Hi Dan. I checked and that particular service was disabled. I have set it to 'Auto'. Odd thing is, the download has disappeared - I have not seen it for a few days, and the last auto update installed 16 items but the Office Genuine.... was not one of them

    Thanks very much for your rapid solution to the problem
    Thursday, October 15, 2009 12:17 PM
  • Hello wizard_merlin51,

    We'll put you down as a conditional "fixed" but if anything else goes wrong, come back and let us know :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 15, 2009 4:24 PM