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WGA incorrectly lists removed Office 2007 programs RRS feed

  • Question

  • I have legal and properly validated Project, Visio, & SharePoint Designer programs that I have removed from this computer. However, I am still getting a validation error regarding these programs. Here's my MGA diagnostic results:

    Diagnostic Report (1.7.0069.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-DF4RC-97FHM-X2QW3

    Windows Product Key Hash: XTz8OsI6pC7phfUCCVtwV5AHJKs=

    Windows Product ID: 76487-OEM-2211906-00817

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.med

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {56533156-7B4C-4C25-9D27-6B0E94F2C01D}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.17.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{56533156-7B4C-4C25-9D27-6B0E94F2C01D}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X2QW3</PKey><PID>76487-OEM-2211906-00817</PID><PIDType>2</PIDType><SID>S-1-5-21-391927460-1363134746-294051429</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A105</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.90   </Version><SMBIOSVersion major="2" minor="31"/><Date>20060705000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>77963007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>73E940AC218F70C</Val><Hash>1BADXjJRl6mYymRQStHoLd9ujq0=</Hash><Pid>81605-902-9313093-65490</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>23EE26A6AB3EEAC</Val><Hash>90A/h1ezhdQ9MjEAwnH7ig5J9kU=</Hash><Pid>84883-854-6563215-62509</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>AE08E4C80DBAEAC</Val><Hash>sZchu+9uhDqnVwBxPR6dR1f8P0M=</Hash><Pid>84889-854-6232555-63884</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>904FC7C34395EAC</Val><Hash>IQLjf1SL5JexEBjuYjfhlXGHzRE=</Hash><Pid>84890-854-6232564-63214</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Diagnostic Report (1.7.0069.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-DF4RC-97FHM-X2QW3

    Windows Product Key Hash: XTz8OsI6pC7phfUCCVtwV5AHJKs=

    Windows Product ID: 76487-OEM-2211906-00817

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.med

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {56533156-7B4C-4C25-9D27-6B0E94F2C01D}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.17.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{56533156-7B4C-4C25-9D27-6B0E94F2C01D}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X2QW3</PKey><PID>76487-OEM-2211906-00817</PID><PIDType>2</PIDType><SID>S-1-5-21-391927460-1363134746-294051429</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A105</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.90   </Version><SMBIOSVersion major="2" minor="31"/><Date>20060705000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>77963007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>73E940AC218F70C</Val><Hash>1BADXjJRl6mYymRQStHoLd9ujq0=</Hash><Pid>81605-902-9313093-65490</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>23EE26A6AB3EEAC</Val><Hash>90A/h1ezhdQ9MjEAwnH7ig5J9kU=</Hash><Pid>84883-854-6563215-62509</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>AE08E4C80DBAEAC</Val><Hash>sZchu+9uhDqnVwBxPR6dR1f8P0M=</Hash><Pid>84889-854-6232555-63884</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>904FC7C34395EAC</Val><Hash>IQLjf1SL5JexEBjuYjfhlXGHzRE=</Hash><Pid>84890-854-6232564-63214</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Please help me fix this error. Thanks for your help!
    Wednesday, February 13, 2008 6:06 AM

Answers

  • Hello SkipAndrews,

    Can you please provide me with the URL and the exact error message including any error codes from where you are failing validation?

    Thank you,
    Matt Prall, MS
    OGA Forum Manager
    Monday, February 25, 2008 10:01 PM

All replies

  • Hello SkipAndrews,

    Can you please provide me with the URL and the exact error message including any error codes from where you are failing validation?

    Thank you,
    Matt Prall, MS
    OGA Forum Manager
    Monday, February 25, 2008 10:01 PM
  • Hey Matt, thanks for getting back to me, and I know you guys have a lot of end user requests for help; unfortunately, due to it has been two weeks since I posted my orginial error message and got no response back, I worked at solving the problem myself. I no longer have that error message any more because I reloaded the legal software back on the machine just so I could get my work done, and get past this validation error message.

     

    The problem occured because I used the Control Panel | Add/Remove Programs approach to currectly remove the programs I no longer wanted on this machine. However, to WGA, it seemed as if both the programs still existed on this machine and were invalidated even though neither was correct.

     

    I'm sure though others will have this same problem so you may want to go ahead and post a solution just so others won't suffer the same unfortunate work stoppage that I did. Thanks

    Tuesday, February 26, 2008 1:17 AM