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0xC0000022 RRS feed

  • Question

  • When I try to logon as either the Administrator or my normal user name, I get the error code above, along with "(access denied) A process has requested access to an object, but it has not been granted those access rights."

    Eventuall I get another message telling me that I may have been the victim of software counterfeiting, and that I should click on the link to resolve now. When I do that, and try to validate my copy of Windows Vista, it tells me that the validation process was incomplete, and that I should try again later. That happens every time I try.

    I downloaded and ran the MGA diagnostic tool, which gave me the following results:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc0000022
    Cached Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EA69D45E-879A-4240-B2F5-E3A48E9F4AF8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA69D45E-879A-4240-B2F5-E3A48E9F4AF8}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2454076833-3103827282-1425293959</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>*</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20070521000000.000000+000</Date></BIOS><HWID>C2303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC0000022

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJSMHuBFaprqToTI6CLKsPL0HAckRC55rFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   TOSCPL  CALISTGA
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      SLIC   TOSCPL  TOSCPL00
      APIC   INTEL   CALISTGA
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri


    This all started about a week ago when my computer was working fine, except that when I tried to open Control Panel is was empty. I had read that it might be related to the Software Licensing Service, so I open Services by typing services in the run box, and found that the SLS was set to start automatically. I started it manually but upon reboot it still wouldn't start automatically. Then I changed the logon for SLS to local system (I think) from network logon. That may have caused the problem because that's when the problem of not being able to logon as administrater or user began.

    Is there some way to get back to "services" to change SLS logon back to Network logon, without being able to get to control panel or anything else other than Internet Explorer?

    My computer is a Toshiba Satellite laptop, two years old, and I haven't had any problems with it over those two years. It's Vista Premium, 32-bit.

    Thanks in advance.

    Monday, May 11, 2009 5:40 PM

Answers

  • Good Morning Rastyng,

    Thank you for vising our forum today. Please visit http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx . Use this tool and change your product key with what is located on the Certificate of Authenticity "COA" sticker on your computer. 



    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 14, 2009 6:05 PM
    Thursday, May 14, 2009 6:03 PM