locked
Also plagued by Win 7 Pro Not Genuine error... By the numbers, step by step, how can it be fixed? RRS feed

  • Question

  • I bought a Dell Studio 1747 with an i7 processor and Win 7 Home Premium which I upgraded immediately to Win 7 Pro (retail) via the anytime upgrade program (I have both keys).  Win 7 Pro worked correctly until I tried to install Service Pack 1.   The install failed, as did subsequent updates.   Now I continue to get the "Wondows 7 - Build 7600 - This copy of Windows is not genuine" notice that seems to be a plague, whether or not a copy of Windows is legitimate. Please help me restore my system.  It seems that system things are degrading with each attempt to solve this dilema.
    The report below is from the first run with Diagnostic Report (1.9.0019.0): the most recent run with Diagnostic Report (1.9.0027.0) is virtually the same, except now I can't use the copy function in the diagnostic window.  [I compared the first report to the on-screen results from 1.9.0027.0, finding virtually no change...  a (3) vs (1) at the end of ID:]
    Seeing the large number of similar complaints makes me think there may be reason to seek some legal recourse because Microsoft, in its effort to validate, has harmed each of us as legitimate users in terms of our time, frustrations and damages to a previously and otherwise genuine, valid, working system.  I did not authorize Microsoft to render my computer useless, regardless of its intent!  And, offering as a solution the purchase of another key is akin to robbery!  And, their solution does not guarantee against another episode of this "NOT GENUINE" plague ...  my Microsoft software is, and has always been since MSDOS, GENUINE!
    Thank you
    Diagnostic Report 20110801
    Message body
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
    Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
    Windows Product ID: 00371-618-3876812-85144
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {33BFD368-7B0D-4939-ADD8-B051636F5976}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33BFD368-7B0D-4939-ADD8-B051636F5976}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GXMYT</PKey><PID>00371-618-3876812-85144</PID><PIDType>5</PIDType><SID>S-1-5-21-3566443801-2919172471-164402490</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1747</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>14B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65955</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424
    Windows Activation Technologies-->
    HrOffline: 0x80070424
    HrOnline: 0x00000000
    HealthStatus: N/A
    Event Time Stamp: 8:2:2011 16:14
    WAT Activex: Registered
    WAT Admin Service: Not Registered - 0x80070424
    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAQACAAAABAABAAEAona8YsYnAjqIgrACXuUSl5qI4DUClzRJTAHaLHZW
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    OSFR DELL DELL
    SLIC DELL CL09
    SSDT PmRef CpuPm
    Friday, August 19, 2011 8:33 AM

Answers

  • "N1Ed" wrote in message news:66241a4c-cbd6-4892-8c6e-5b8ab4735df7...
    I bought a Dell Studio 1747 with an i7 processor and Win 7 Home Premium which I upgraded immediately to Win 7 Pro (retail) via the anytime upgrade program (I have both keys).  Win 7 Pro worked correctly until I tried to install Service Pack 1.   The install failed, as did subsequent updates.   Now I continue to get the "Wondows 7 - Build 7600 - This copy of Windows is not genuine" notice that seems to be a plague, whether or not a copy of Windows is legitimate. Please help me restore my system.  It seems that system things are degrading with each attempt to solve this dilema.
    The report below is from the first run with Diagnostic Report (1.9.0019.0): the most recent run with Diagnostic Report (1.9.0027.0) is virtually the same, except now I can't use the copy function in the diagnostic window.  [I compared the first report to the on-screen results from 1.9.0027.0, finding virtually no change...  a (3) vs (1) at the end of ID:]
    Seeing the large number of similar complaints makes me think there may be reason to seek some legal recourse because Microsoft, in its effort to validate, has harmed each of us as legitimate users in terms of our time, frustrations and damages to a previously and otherwise genuine, valid, working system.  I did not authorize Microsoft to render my computer useless, regardless of its intent!  And, offering as a solution the purchase of another key is akin to robbery!  And, their solution does not guarantee against another episode of this "NOT GENUINE" plague ...  my Microsoft software is, and has always been since MSDOS, GENUINE!
    Thank you
    Diagnostic Report 20110801
    Message body
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
    Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
    Windows Product ID: 00371-618-3876812-85144
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424
     
     
    Have you been using a Registry Cleaner (possibly Advanced System Care?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
     
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
     
    The Copy button in v27 MGADiag is on the same page as the Continue button – the Windows tab.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 19, 2011 10:22 AM
    Moderator

All replies

  • "N1Ed" wrote in message news:66241a4c-cbd6-4892-8c6e-5b8ab4735df7...
    I bought a Dell Studio 1747 with an i7 processor and Win 7 Home Premium which I upgraded immediately to Win 7 Pro (retail) via the anytime upgrade program (I have both keys).  Win 7 Pro worked correctly until I tried to install Service Pack 1.   The install failed, as did subsequent updates.   Now I continue to get the "Wondows 7 - Build 7600 - This copy of Windows is not genuine" notice that seems to be a plague, whether or not a copy of Windows is legitimate. Please help me restore my system.  It seems that system things are degrading with each attempt to solve this dilema.
    The report below is from the first run with Diagnostic Report (1.9.0019.0): the most recent run with Diagnostic Report (1.9.0027.0) is virtually the same, except now I can't use the copy function in the diagnostic window.  [I compared the first report to the on-screen results from 1.9.0027.0, finding virtually no change...  a (3) vs (1) at the end of ID:]
    Seeing the large number of similar complaints makes me think there may be reason to seek some legal recourse because Microsoft, in its effort to validate, has harmed each of us as legitimate users in terms of our time, frustrations and damages to a previously and otherwise genuine, valid, working system.  I did not authorize Microsoft to render my computer useless, regardless of its intent!  And, offering as a solution the purchase of another key is akin to robbery!  And, their solution does not guarantee against another episode of this "NOT GENUINE" plague ...  my Microsoft software is, and has always been since MSDOS, GENUINE!
    Thank you
    Diagnostic Report 20110801
    Message body
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-KCBKQ-4X7K2-GXMYT
    Windows Product Key Hash: Wf/iZFUxBfaaok8NzqBz+sy/6Ow=
    Windows Product ID: 00371-618-3876812-85144
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424
     
     
    Have you been using a Registry Cleaner (possibly Advanced System Care?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
     
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
     
    The Copy button in v27 MGADiag is on the same page as the Continue button – the Windows tab.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 19, 2011 10:22 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, August 23, 2011 8:03 PM