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My problem has NOT BEEN fixed. Receiving even more error messages! RRS feed

  • Question

  • Before I go into the message in greater detail, I would just like to say this:
    I have been planning on getting the particular laptop I am currently working on for quite a while, and in that while I was constantly approached by my friends stating, "Don't get that laptop, it has Vista on it, Vista sucks!", but since I am an open-minded person, I silenced them and said that I would see for myself. After all, the only opinion that matters is my own, right?

    I've only had this laptop for two days and now, thanks to Vista, I will never be open-minded again.

    In this very short while, I have been literally plagued with messages stating that 'An Unauthorized Change Has Been Made To Windows'.

    I don't know about you, but I don't consider saving a Word Document changing my operating system...

    Not only that, but directly after receiving that message, I received a message claiming that my edition of Vista wasn't genuine, something that was later confirmed in the diagnosis report. I know for a FACT that my copy of Vista is valid, so why is this tool trying to tell me otherwise?

    Anyway, before I rant anymore, here is the diagnosis report:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E92332E0-E33F-4E41-982E-A6F86CB51BEA}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error: M:20080925015315118-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E92332E0-E33F-4E41-982E-A6F86CB51BEA}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2323068188-3394716333-2775170901</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080626000000.000000+000</Date></BIOS><HWID>70313507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4FB0C1B72F2DF10</Val><Hash>ucgH9X2GdcUma/8J6fRj55dcIFU=</Hash><Pid>81602-904-6470864-68013</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    The only way for this foul operating system to redeem itself is by a fast response by its very creators. I've already stayed up late
    waiting for the forums to come back online after the maintenance, please don't make me wait another while?

    Thank you.

    UPDATE: After growing impatient, I scanned the forum archives for problems similar to mine and followed instructions related to the TTS Error in the report. According to my computer, the 'failed application' is Internet Explorer as I am currently using FireFox.

    Now I know that the problemed application is Internet Explorer...but how exactly do I execute the uninstall of such a vital application?

    I'm utterly confused.

    Thursday, September 25, 2008 1:51 AM

Answers

  • Okay, I am at the END of my rope here, I have had my laptop for three, I repeat, THREE days and already I'm regretting it for having Vista.

    I tried unstalling several programs and restarted it, but when I restarted it, I received this error code:

    'Host process for Windows Service stopped working and was closed'

    After doing research, I found that I would have to go to Problem Reports and Solutions, but I could not do this because 'An Unauthorized Change Has Been Made To Windows' LOCKED.MY.CONTROL.PANEL.

    I tried logging off and logging back in, but the laptop froze in the process so I had to hold down the error button to turn it off. After coming back on, Control Panel seemed to be working and these are the messages that I received from 'Problems Windows Has Identified':

    Product
    DNS Client

    Problem
    Stopped working

    Date
    25/09/2008 15:16

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    svchost.exe_Dnscache
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918b89
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a76d
    Exception Code:    c0000005
    Exception Offset:    000bf285
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    b37c
    Additional Information 2:    2a7328d8bb40c81c93b4b5f46adb8e10
    Additional Information 3:    b37c
    Additional Information 4:    2a7328d8bb40c81c93b4b5f46adb8e10

    Extra information about the problem
    Bucket ID:    800237501


    Product
    DNS Client

    Problem
    Stopped working

    Date
    25/09/2008 19:18

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    svchost.exe_Dnscache
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918b89
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a76d
    Exception Code:    c0000005
    Exception Offset:    000bf285
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    b37c
    Additional Information 2:    2a7328d8bb40c81c93b4b5f46adb8e10
    Additional Information 3:    b37c
    Additional Information 4:    2a7328d8bb40c81c93b4b5f46adb8e10

    Extra information about the problem
    Bucket ID:    800237501

    Product
    DNS Client

    Problem
    Stopped working

    Date
    25/09/2008 19:31

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    svchost.exe_Dnscache
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918b89
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a7a6
    Exception Code:    c00000fd
    Exception Offset:    0005a192
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    acd0
    Additional Information 2:    1f63d73e5940fc04f8fde2580649dd25
    Additional Information 3:    4a33
    Additional Information 4:    beedc01f70014447c5575ceb4b62d259

    Extra information about the problem
    Bucket ID:    797733683


    Product
    Internet Explorer

    Problem
    Stopped working

    Date
    24/09/2008 14:34

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iexplore.exe
    Application Version:    7.0.6001.18000
    Application Timestamp:    47918f11
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a7a6
    Exception Code:    c0000005
    Exception Offset:    0004311a
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    c453
    Additional Information 2:    abcc8f7853b48d9807d6d51eb1fa5df9
    Additional Information 3:    c453
    Additional Information 4:    abcc8f7853b48d9807d6d51eb1fa5df9

    Extra information about the problem
    Bucket ID:    647379102

    Product
    Internet Explorer

    Problem
    Stopped working

    Date
    24/09/2008 17:33

    Status
    Not Reported

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iexplore.exe
    Application Version:    7.0.6001.18000
    Application Timestamp:    47918f11
    Fault Module Name:    WindowsLiveLogin.dll_unloaded
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    46f2ac41
    Exception Code:    c0000005
    Exception Offset:    29543100
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    ee0c
    Additional Information 2:    0f3137665bbf0bb676c8a16f3fa76e52
    Additional Information 3:    6244
    Additional Information 4:    5dd351eb0bbbb78fd72b16456e657d43

    You people should be ashamed of yourself. I was a firm believer of giving Vista a chance, and now you are throwing it back in my face. I am only 15 years old and I've had to do things myself that people around double my age should be helping me with.

    If you have any value for your customers, you will give a valid response to this, not a generic one.


    • Marked as answer by Stephen Holm Thursday, September 25, 2008 7:03 PM
    Thursday, September 25, 2008 6:55 PM

All replies

  • Lady Dantesgirl,


    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (spyware, malware, and virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     

    In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

    (Year)         (Month)            (Day)        (Time in 24format)            (Millisecond)

    M:2008          09                     25                   0153                                     15118-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 09/25

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un) Installs for 09/25/2008 

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps  
         5) thru 7) for the dates 09/24/2008, 09/23/2008, 09/22/2008    

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 09/25/2008 , this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting these issues as well since it may fall outside of the 3 day time frame described above.  

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029  



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager
     

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, September 25, 2008 5:27 PM
    • Unmarked as answer by Lady_Dantesgirl Thursday, September 25, 2008 7:21 PM
    Thursday, September 25, 2008 5:27 PM
  • 15 hour update
    I ran another check a few minutes ago and the diagnosis has now changed, here is the new one:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E92332E0-E33F-4E41-982E-A6F86CB51BEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error: K:20080925031523443-M:20080925182632768-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E92332E0-E33F-4E41-982E-A6F86CB51BEA}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2323068188-3394716333-2775170901</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080626000000.000000+000</Date></BIOS><HWID>70313507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4FB0C1B72F2DF10</Val><Hash>ucgH9X2GdcUma/8J6fRj55dcIFU=</Hash><Pid>81602-904-6470864-68013</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    I've already done the Reliability Check and things still look the same.
    Thursday, September 25, 2008 5:28 PM
  • Okay, I am at the END of my rope here, I have had my laptop for three, I repeat, THREE days and already I'm regretting it for having Vista.

    I tried unstalling several programs and restarted it, but when I restarted it, I received this error code:

    'Host process for Windows Service stopped working and was closed'

    After doing research, I found that I would have to go to Problem Reports and Solutions, but I could not do this because 'An Unauthorized Change Has Been Made To Windows' LOCKED.MY.CONTROL.PANEL.

    I tried logging off and logging back in, but the laptop froze in the process so I had to hold down the error button to turn it off. After coming back on, Control Panel seemed to be working and these are the messages that I received from 'Problems Windows Has Identified':

    Product
    DNS Client

    Problem
    Stopped working

    Date
    25/09/2008 15:16

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    svchost.exe_Dnscache
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918b89
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a76d
    Exception Code:    c0000005
    Exception Offset:    000bf285
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    b37c
    Additional Information 2:    2a7328d8bb40c81c93b4b5f46adb8e10
    Additional Information 3:    b37c
    Additional Information 4:    2a7328d8bb40c81c93b4b5f46adb8e10

    Extra information about the problem
    Bucket ID:    800237501


    Product
    DNS Client

    Problem
    Stopped working

    Date
    25/09/2008 19:18

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    svchost.exe_Dnscache
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918b89
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a76d
    Exception Code:    c0000005
    Exception Offset:    000bf285
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    b37c
    Additional Information 2:    2a7328d8bb40c81c93b4b5f46adb8e10
    Additional Information 3:    b37c
    Additional Information 4:    2a7328d8bb40c81c93b4b5f46adb8e10

    Extra information about the problem
    Bucket ID:    800237501

    Product
    DNS Client

    Problem
    Stopped working

    Date
    25/09/2008 19:31

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    svchost.exe_Dnscache
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918b89
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a7a6
    Exception Code:    c00000fd
    Exception Offset:    0005a192
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    acd0
    Additional Information 2:    1f63d73e5940fc04f8fde2580649dd25
    Additional Information 3:    4a33
    Additional Information 4:    beedc01f70014447c5575ceb4b62d259

    Extra information about the problem
    Bucket ID:    797733683


    Product
    Internet Explorer

    Problem
    Stopped working

    Date
    24/09/2008 14:34

    Status
    Report Sent

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iexplore.exe
    Application Version:    7.0.6001.18000
    Application Timestamp:    47918f11
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.0.6001.18000
    Fault Module Timestamp:    4791a7a6
    Exception Code:    c0000005
    Exception Offset:    0004311a
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    c453
    Additional Information 2:    abcc8f7853b48d9807d6d51eb1fa5df9
    Additional Information 3:    c453
    Additional Information 4:    abcc8f7853b48d9807d6d51eb1fa5df9

    Extra information about the problem
    Bucket ID:    647379102

    Product
    Internet Explorer

    Problem
    Stopped working

    Date
    24/09/2008 17:33

    Status
    Not Reported

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    iexplore.exe
    Application Version:    7.0.6001.18000
    Application Timestamp:    47918f11
    Fault Module Name:    WindowsLiveLogin.dll_unloaded
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    46f2ac41
    Exception Code:    c0000005
    Exception Offset:    29543100
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Information 1:    ee0c
    Additional Information 2:    0f3137665bbf0bb676c8a16f3fa76e52
    Additional Information 3:    6244
    Additional Information 4:    5dd351eb0bbbb78fd72b16456e657d43

    You people should be ashamed of yourself. I was a firm believer of giving Vista a chance, and now you are throwing it back in my face. I am only 15 years old and I've had to do things myself that people around double my age should be helping me with.

    If you have any value for your customers, you will give a valid response to this, not a generic one.


    • Marked as answer by Stephen Holm Thursday, September 25, 2008 7:03 PM
    Thursday, September 25, 2008 6:55 PM
  •  Hello Lady,

    please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029  



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    Thursday, September 25, 2008 7:03 PM