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0xC004D301 Error RRS feed

  • Question

  • This morning I suddenly started getting a 0xC004D301 error ("The security processor reported that the trusted data store was tampered."), and now all I have access to is Internet Explorer. This is on a PC I bought from Dell a couple months ago that has been working fine. I haven't installed any new software or drivers in the past few weeks, but it's possible Microsoft Update has installed some updates. How do I fix this?

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89583-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {0DB97D78-AC5E-4576-B50A-F7157446946A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.081020-1655
    TTS Error: T:20090319083628149-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0DB97D78-AC5E-4576-B50A-F7157446946A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1324582445-2120855266-81369919</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>0D333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>938E3665087AF10</Val><Hash>gNj9tARlSFB+sGdI5cWJbwVBsys=</Hash><Pid>81602-904-1370881-68159</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E002

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQADAAAAAgABAAEA6GFIRkTg8nu2WWT+iP3wgHz18vQa7EQlLWeMh6xWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm


     

    • Changed type Darin Smith MS Thursday, March 19, 2009 11:27 PM Changed thread type to Question
    Thursday, March 19, 2009 9:03 PM

Answers

  • Hi DylanCM,

      First off, I am glad to hear the issue was resolved

      As for your Activation question, I'm not sure if the System Restore would have reset the Product key back to the OEM.  My guess is no, but I have never tested that, so I could be wrong. The Diagnostic Report would, indeed, tell you if you have a OEM or the one support gave you (it's probably a retail license key). 

     If Vista is using the key that Support gave you, there should not be any downside to using it... In fact, if the key is a retail licensce, as I suspect, it's actually an upgrade. 


    Here is why:

    OEM Licenses key can only used on the first computer it was installed on. Meaning you can't install vista on another computer and use the same OEM key. 

    Retail License key can be used on any number of computers, just so long as it is only used on one computer at any given time. 
    example: Let's say you are using the retail license key in computer X. If you uninstall it from computer 'X' you could then use it in computer 'Y'

    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 20, 2009 9:23 PM

All replies

  • The error I'm getting has changed. It's now 0xC004E002: "The Software Licensing Service reported that the license store contains inconsistent data." I also got a message saying "You may be a victim of software counterfeiting."

    I checked the “System Stability Report” and the only thing installed in the past few days was:
       3/17/09 Definition update for Windows Defender (KB915597)

    On 3/18/09 svchost.exe_WinDefend "stopped working," and on 3/18/09 there was also a "disruptive shutdown," when I had to power down the PC by holding down the power button because it was completely frozen (Ctrl-Alt-Delete did nothing).

    I've run checkdisk, but from what I could see in the limited time the checkdisk output was on my screen, there were no significant errors.
    Thursday, March 19, 2009 9:37 PM
  • Hello DylanCM,

      

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. 



    1) Open Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: slui.exe 3 and hit the Enter key
    6) Type in the COA SLP Product key from the sticker on your computer
    7) Click the Next button.
    8) You will be asked if want to Activate, click ok
    9) It may attempt to Activate by the internet and may return an Invalid Key error (this is ok, continue to the end of the wizard)

    If it Activates successfully, then you are done, otherwise go on to step 10 

    10) Go back to the CMD.exe window
    11) Type: slui.exe 4 and hit the Enter key
    12) Select your location in the drop down menu and click the Next button
    13) The next screen provides the number to call to Activate by Phone

    If that does not work, try the first set of steps below and then go to the last set, if the issue still isn't resolved.

    1) Click the option that launches an Internet Browser
    2) Type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right-click on cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot twice


    1) Return to the cmd windows 
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required toRe-enter your Product Key and/or to Re-Activate.



    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 9:41 PM
  • Thanks for the quick reply. When I type "slui.exe 3" in the command prompt nothing happens.

    Right now I'm stuck in that Internet Explorer only mode, with no Start Menu or Desktop. I also have the "Windows Activation" error message box up, the one that popped up when I tried to log in.
    Thursday, March 19, 2009 9:55 PM
  • Hi DylanCM,

      Did you try the 2nd and 3rd set of steps (the ones after the 'slui.exe 3 and 'slui.exe 4' steps)?

    These steps are writen with users, that don't have access to the start button, in mind.

    1) Click the option that launches an Internet Browser
    2) Type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right-click on cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot twice


    1) Return to the cmd windows 
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required toRe-enter your Product Key and/or to Re-Activate.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 10:48 PM
  • Hi Darin,

    Yes I did that but afterwards the Windows activation failed. I called to activate over the phone, and that failed too. Then I spoke to a service rep and he gave me a code (the same code?) that also failed. I'm currently on hold with Microsoft tech support trying to resolve the activation problem.
    Thursday, March 19, 2009 11:14 PM
  • Hi DylanCM,

      OK, good. I strongly feel that once you get Vista Activated (using the COA Key) the Non-Genuine issue will be resolve as well.


    The Vista Tech Support would be able to fix the issue, if anyone can, so I'm going to close this thread as Answered.


    Very sorry I couldn't be more help,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Thursday, March 19, 2009 11:27 PM
    • Unmarked as answer by DylanCM Friday, March 20, 2009 12:15 AM
    Thursday, March 19, 2009 11:25 PM
  • It's not solved yet. Even after tech support gave me a new product key, I am still getting a 0xC004E003 error when I try to activate. The tech support agent seemed stumped, and said I would probably need to reinstall Vista. This would completely SUCK, as I've spent the last few months since buying this computer migrating data from my families old accounts, figuring out how to import MS Outlook mail into Vista mail, getting older applications to run correctly on Vista, finding drivers for hardware, and so on. I have put in quite a lot of time getting things working, and I had everything going smoothly for over a month before this validation problem. It is extremely annoying that some Vista virtual gatekeeper has blown a fuse and is locking me out of my new computer. Nice job Microsoft.

    I had to get back to work, so I cut the tech support call short. I'm going to call them back tomorrow, but as I said, the tech support agent seemed to think reinstalling Vista was my only option.
    Friday, March 20, 2009 12:14 AM
  • I managed to fix it myself by doing a System Restore to a restore point from a few days ago. According to the "System Stability Report," the only thing installed during that time was "Definition update for Windows Defender (KB915597)," but the problem went away after the System Restore, and didn't come back even after I installed all the updates available.

    The weird thing is, before the System Restore I was in a state where Windows said that it needed to be activated, and I would get the 0xC004E003 error when I tried to activate. After the System Restore, Windows no longer says it needs to be activated. So did the System Restore bring Windows back to it's previous "activated" state? Also, Microsoft Tech Support gave me a new Vista product key that I entered before the System Restore. Any idea if I am still using that product key, or did the System Restore bring back my old product key, the Dell OEM SLP? Maybe I can run the Diagnostic Report to figure that out. If it's the product key Microsoft Tech Support gave me, I wonder if there's any downside to leaving it as my product key.
    Friday, March 20, 2009 5:04 PM
  • Hi DylanCM,

      First off, I am glad to hear the issue was resolved

      As for your Activation question, I'm not sure if the System Restore would have reset the Product key back to the OEM.  My guess is no, but I have never tested that, so I could be wrong. The Diagnostic Report would, indeed, tell you if you have a OEM or the one support gave you (it's probably a retail license key). 

     If Vista is using the key that Support gave you, there should not be any downside to using it... In fact, if the key is a retail licensce, as I suspect, it's actually an upgrade. 


    Here is why:

    OEM Licenses key can only used on the first computer it was installed on. Meaning you can't install vista on another computer and use the same OEM key. 

    Retail License key can be used on any number of computers, just so long as it is only used on one computer at any given time. 
    example: Let's say you are using the retail license key in computer X. If you uninstall it from computer 'X' you could then use it in computer 'Y'

    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 20, 2009 9:23 PM
  • Thanks for all of your help Darin.
    Friday, March 20, 2009 11:24 PM
  • My pleasure!



    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Saturday, March 21, 2009 12:47 AM