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Scanned but cant Remove problem RRS feed

  • Question

  • I'm trying to validate my windows vista, and so far i've followed instructions all over the place. I have followed instructions

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    But the only response I get after the scan is,"Windows Resource Protection found corrupt files but was unable to fix some of them."

    Saturday, October 24, 2009 10:28 AM

Answers

  • No reply from original poster

    Closing thread as Answered

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:17 PM
    Thursday, October 29, 2009 8:17 PM

All replies

  • Hello xxnegimaxx,

      Most Non-Genuine issues look similar but have different underlying causes and different resolution steps.  While it usually won't hurt to use resolution steps not specifically designed for your issue, it is not recommended.

     In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/664890ee-c3e7-4380-80c6-d7d562a1e934.
    6) In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Monday, October 26, 2009 7:50 PM
  • No reply from original poster

    Closing thread as Answered

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:17 PM
    Thursday, October 29, 2009 8:17 PM
  • having same problem where scan and it says windows resource found corrupt files but was unable to remove them , hope i put this in right place thanx
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V2F7D-KYBVT-Q7KT8
    Windows Product Key Hash: LFFZMV8Mf43ronkR36eeKNELOQA=
    Windows Product ID: 89572-OEM-7231753-23972
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {43A133D8-88FB-4BBF-B039-F0410B535393}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{43A133D8-88FB-4BBF-B039-F0410B535393}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7KT8</PKey><PID>89572-OEM-7231753-23972</PID><PIDType>8</PIDType><SID>S-1-5-21-1675791549-1337520453-3245940883</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7309</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B1</Version><SMBIOSVersion major="2" minor="5"/><Date>20070413000000.000000+000</Date></BIOS><HWID>99BA3307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>evesha</OEMID><OEMTableID>eveshaid</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65347</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00144-317-523972-02-2057-6000.0000-0352008
    Installation ID: 100873440480182866614716522395778424811912036224231954
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: Q7KT8
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAIAAwABAAEAAQABAAAAAwABAAEAJJScgj4CeFyedmQRkgDsxxi38vT2V0yrrFb6b8j0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A M I   OEMAPIC
      FACP   A M I   OEMFACP
      HPET   A M I   OEMHPET0
      MCFG   A M I   OEMMCFG
      SLIC   evesha  eveshaid
      OEMB   A M I   AMI_OEM
      SSDT   A M I   POWERNOW

     

    Friday, October 30, 2009 12:46 PM