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Desktop_err_fatal_error :A possible fatal error occured The application may now exit RRS feed

  • Question

  • hi

     I m integerating CCA accelerator with MSCRM 2011, after importing CTI hosted applications to MSCRM, when i m opening agent desktop then after spalsh screen agent desktop application showing an error "Desktop_err_fatal_error :A possible fatal error occured The application may now exit". i m stuck with this error and not getting any solution , somebody plese help me..

     Thank You

    • Moved by Kimberlee Johnson Tuesday, June 7, 2011 8:54 PM CCA Questions (From:Dynamics CRM)
    Tuesday, June 7, 2011 5:50 AM

Answers

  • When this error occurs, in the lower right corner of the error window is a grabber, pull that down and right and you should see more information.  If they does not tell you enough to solve it, paste it here.
    Microsoft Services / CCF Architect
    • Proposed as answer by Jim Glass Jr Wednesday, August 17, 2011 4:40 PM
    • Marked as answer by Palak Kadakia Monday, January 23, 2012 2:30 AM
    Saturday, June 18, 2011 8:32 PM

All replies

  • When this error occurs, in the lower right corner of the error window is a grabber, pull that down and right and you should see more information.  If they does not tell you enough to solve it, paste it here.
    Microsoft Services / CCF Architect
    • Proposed as answer by Jim Glass Jr Wednesday, August 17, 2011 4:40 PM
    • Marked as answer by Palak Kadakia Monday, January 23, 2012 2:30 AM
    Saturday, June 18, 2011 8:32 PM
  • Hi Lee,

    Im also facing the same issue. Please help me out. I had configured the CCA as per the instructions. Everything was done properly. When i run the Agent Desktop i got below error.

    DESKTOP_ERR_FATAL_ERROR:A possibly fatal error has occurred.  The application may now exit.

    As you said here is the information for your reference.

    System.NullReferenceException: Object reference not set to an instance of an object.

       at Microsoft.Uii.Desktop.UI.Controls.Wpf.WpfPanel.ShowTabControl(Object child, Boolean closeButton, PanelCloser bar)

       at Microsoft.Uii.Desktop.UI.Controls.Wpf.WpfPanel.Add(Object child, String initializationXml, Boolean useToolbar, Boolean closeButton)

       at Microsoft.Uii.Desktop.UI.Controls.Wpf.WpfDesktopApplicationUI.AddApplication(String panelName, Object app, String initializationXml, Boolean closeButton)

       at Microsoft.Uii.Desktop.UI.Core.DesktopBase.AppHost_RequestApplicationCreation(IHostedApplication app)

       at Microsoft.Uii.Csr.ApplicationHost.LoadApplications(ArrayList appsInWorkflow, Boolean loadOnlyGlobal, Boolean workflowExists)

       at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartNewSession(AgentDesktopSession session, String sessionName, CustomerEntity customer, Guid callID, IContextManager CtxMgr)

       at Microsoft.Uii.Desktop.UI.Core.DesktopBase.AddSession(CustomerEntity customer, Guid callID)

       at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartHostedApplications()

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.LoadNonHostedApplications(IApplicationService applicationService)

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.Login()

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.GetOptions()

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)

       at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.LoadDesktop()

       at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartDesktopLoad()

       at Microsoft.Uii.Desktop.UI.Wpf.WpfDesktop.WpfRootDesktopForm_Loaded(Object sender, RoutedEventArgs e)

       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

       at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)

       at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)

       at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)

       at MS.Internal.LoadedOrUnloadedOperation.DoWork()

       at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()

       at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()

       at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)

       at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

    Thursday, December 6, 2012 1:52 PM