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Microsoft Office Genuine Advantage Splash Box RRS feed

  • Question

  • Hi,

    I am really frustrated.  I have been receiving this Microsoft Office Genuine Advantage Splash Box since January when QWest upgraded my modem speed.  As of this week, 02/08/10, it is now giving me a 10 day countdown.

    I have had this Dell machine since 2005, when it arrived preloaded with my XP Operating system.  There have been no changes to my operating system.  What is this and why is it happening everytime I boot up?  My machine is taking 15-20 minutes to boot now.  I am about to through it out the window!

    Best,

    Frustrated in Home office
    • Moved by Carey FrischMVP Thursday, February 11, 2010 5:05 PM Moved to relevant forum category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, February 11, 2010 4:17 PM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is non-genuine.  It is a Volume License copy whose product key has been blocked by Microsoft at the request of the original owner of the Volume License.  Volume licenses are usually sold to business enterprises and the minimum purchase is for five (5) licenses.

    I would recommend uninstalling Microsoft Office Professional Edition 2003 and then installing Microsoft Office Professional Plus 2010 (beta) which you may use until 10/31/2010.  When Microsoft releases the final version later this year, you can purchase and install it.
    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:24 PM
    Thursday, February 11, 2010 6:35 PM
  • Hello Biz Owner,

    It's unfortunate that you were the victim of the theft of the materials you had.

    However, if the materials you had did the installations of the Office products that are shown in the mgadiag report, then those materials were either counterfeit materials, or genuine volume licensing materials that were, and are, being misued.

    All of the Office products installed are Volume Licensing products.  As we have pointed out, the product key used to install Office Professional 2003 is a widely pirated key and the OGA Notifier is doing its job of informing you of that status.  At the moment, Visio, Project, and One Note are reporting as Genuine, but they are only Genuine if they are being used by the organization that holds the current and valid Volume Licensing Agreement with Microsoft for these products.  If your business is not that organization, then your business's use of these products is nongenuine.

    The solution is to purchase genuine, retail licenses for the Microsoft products that you want to continue to use.  The software business being what it is, you may have difficulty readily locating a trusted local retailer that still has stocks of these older programs.  If you decide to purchase online, please be very careful because counterfeit software is rampant on the typical auction and no-name software retailer sites.  Your other options would include purchasing the current 2007 editions of Office Professional, Visio Pro, Project Pro, and One Note, or perhaps looking into open source software titles intended to perform the same functions as the Microsoft titles.  Your general document needs could be met by taking Carey's suggestion of participating in the Office 2010 Beta, but only you can make the call of balancing the risk of Beta software being used in a business production environment.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:24 PM
    Friday, February 12, 2010 4:37 PM
  • Hello Biz Owner,

    Feel free to run the mgadiag utility on the other machine and post for a quick look-see.

    Many large OEMs such as Dell were installing a Trial version of Office 2003 on the computers they shipped back then, just as many install Trial versions of Office 2007 on computers shipping today.  Sometimes the Office Trial came in the form of it being bundled together with a regular version of the Works Suite, which is a low cost productivity suite that many OEMs included with the purchase of the computer at no extra charge.  Without seeing the materials you have it would be tough for me to offer a guess as to exactly what you have.

    There is one way I know of to cross check what you received with the shipment of a Dell computer.  Go to support.dell.com and enter the computer's "service tag."  Once you do you'll be taken to a drivers and downloads page for that exact computer.  In the Warranty Information section of the links on the left side of the page, click on the Warranty Status link, then on that page click the Original System Configuration tab at the top.  Now you have a list of what Dell shipped with the computer.  If you see something along the lines of
    0E784 Kit, Software, OFCXPSB, English OEM
    UN495 Kit, Software, MS Office Home and Student-2K7, English
    then that's how Dell records that they shipped you Office discs, which of course you would get only if you paid extra for the Office software.  In the examples the first is Office XP Small Business OEM and the second is Office 2007 Home and Student OEM.

    You can load parts of Office if you choose custom setup at installation or rerun Setup from Windows's Add or Remove Programs applet.  But know that Visio, Project, and One Note are completely independent programs, each one having its own product key.  They are not part of the Office Professional 2003 suite.

    The Office Genuine status in your report is Office Status: 114 Blocked VLK 2.  That is how Microsoft refers to the Volume Licensing Product Key for Office Professional 2003 that ends in 3HFDY.  (You can check the installed product key by downloading a small utility called the Magical Jellybean Keyfinder.)  This is one of the most widely pirated Microsoft product keys.  Microsoft issued it to itself as the product key that would be used to install Office on all of Microsoft's computers.  As you can imagine a product key that widely distributed was compromised to the internet and the rest as they say is history.

    The idea of Dell installing bootleg Volume Licensing copies of Office on its computers is mind-boggling, and would certainly be the business scandal of the decade if it were true.  Microsoft would have its Brigade of corporate lawyers all over that like white on rice. :-)

    So to Get Genuine you would need to purchase an edition of Office that has at least Excel and Word, which at retail or downloaded from MS would be Office Standard 2007 (Outlook, Word, Excel, PowerPoint).  There is an OEM-only edition of Office called Basic that has Word, Excel, and Outlook, but as with all OEM software it has the limitation that it is only good on the computer you first install it on.  Since you do not use One Note and Visio, simply uninstalling them would correct the situation.  Finally, you'd need to pick up a copy of Project, since you write that you use it regularly.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:25 PM
    Friday, February 12, 2010 8:01 PM
  • Dan,

    I really don't understand and am getting more confused the deeper we go.  Please bear with me, as I only have had successful dialog with you on this.

    You said that the dignostic tool shows we have the Dell OEM XP Pro program installed, but that Office on the second machine should be marked as 'non-genuine', too? 



    Windows
    Both computers are reporting that they have Genuine Dell OEM licenses for Windows XP Pro.  Both computers should have corresponding Certificates of Authenticity affixed to them documenting that they are licensed for XP Pro from Dell.


    Office
    Both computers are reporting that they have the same nongenuine installations of Office.  The first computer was displaying the nongenuine software notices.  The second computer should be displaying the notices, too.  On the second computer, go to www.microsoft.com/genuine and click on the Validate Office button, it should come back with the same nongenuine result as did the first computer.


    Other programs
    The first computer has three additional Microsoft programs on it:  OneNote, Project, and Visio.
    The second computer has two additional Microsoft programs on it:  Project and Visio.
    The programs are reporting as Genuine, but they are only Genuine if your company has the Volume Licensing Agreement in effect that allows you to use the programs.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Biz Owner Tuesday, February 16, 2010 7:55 PM
    Tuesday, February 16, 2010 7:28 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    Thursday, February 11, 2010 5:04 PM
  • Hi, Carrie.

    Here is a copy of the diagnostic report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A09942FB-4B7F-43AC-893B-9FDC65C8AB96}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A09942FB-4B7F-43AC-893B-9FDC65C8AB96}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-967568979-1868457195-3909757238</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>344430E701846042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION DIM3000</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57414</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55875</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55962</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55270</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, February 11, 2010 6:10 PM
  • Here's a copy of the diagnostics report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A09942FB-4B7F-43AC-893B-9FDC65C8AB96}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A09942FB-4B7F-43AC-893B-9FDC65C8AB96}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-967568979-1868457195-3909757238</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>344430E701846042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION DIM3000</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57414</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55875</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55962</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55270</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, February 11, 2010 6:11 PM
  • From your MGA report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is non-genuine.  It is a Volume License copy whose product key has been blocked by Microsoft at the request of the original owner of the Volume License.  Volume licenses are usually sold to business enterprises and the minimum purchase is for five (5) licenses.

    I would recommend uninstalling Microsoft Office Professional Edition 2003 and then installing Microsoft Office Professional Plus 2010 (beta) which you may use until 10/31/2010.  When Microsoft releases the final version later this year, you can purchase and install it.
    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:24 PM
    Thursday, February 11, 2010 6:35 PM
  • So, does this mean that Dell installed bootlegged software????  Can I go back to Dell to remedy this issue?  I do not understand why this is happening now - 5 years later.  I am not nuts about the idea of using Microsoft beta software when we paid a couple grand for these pre-loaded machines. 

    What other options do I have?
    Thursday, February 11, 2010 7:54 PM
  • Dell does not sell Volume License software - they only sell OEM software.  If you purchased a Dell computer and ordered Microsoft Office 2003 with the computer, you should contact Dell and request assistance.
    Carey Frisch
    Thursday, February 11, 2010 8:00 PM
  • Carey,

    I am clearly not technical when it comes to Desktop application support.  I did order pre-loaded software with the purchase of 2 new desktop systems in 2005.  Neither have extended warrenties, so it appears that I have to pay to receive Dell Technical Support to remedy this problem.  In any case, my machine shows that I have MS Office 2003.  Is that no longer supported?

    When you say "(does) not sell Volume License software - they only sell OEM software", it implies something less than legal, or certainly disclosed, took place.  What does that mean I received on these two machines?  I have never had Microsoft disable applications.  I have had license agreement expiration notifications, but never had anything disabled, so I am not sure what is about to happen with my Office Suite and I am not clear how to remedy the problem. 

    This MS notification and Dell business arrangement seems terribly unethical, and I would question it's legality, since I paid a couple thousand dollars for these machines.  In the meantime, my MS Office is 7 days from being coded as "non-genuine", according to the splash box.  What happens then?  As it stands now, unless I pay Dell, I cannot get satisfactory support on this problem.

    Help me!  I am getting angrier by the moment - and I understand that you are not to blame here.  I am just trying to be very clear on where I am coming from and why I feel taken advantage.  This is NOT right!

    Thursday, February 11, 2010 9:20 PM
  • Hello Biz Owner,

    You wrote, "I have had license agreement expiration notifications..."

    Could you please be more specific about this?  At one time, did your company have Volume Licensing Agreements with Microsoft for Microsoft Office Professional 2003, Project 2003, Visio 2003, and OneNote 2003?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, February 11, 2010 9:29 PM
  • You can try to Request Dell Backup Discs which should include the installation files of the version of Microsoft Office originally installed by Dell.  My educated guess is that someone who had access to your Dell computers installed the non-genuine, Volume License copies of Microsoft Office Professional 2003 at some point in time.
    Carey Frisch
    Thursday, February 11, 2010 9:54 PM
  • Hi, Carey.

    No, we owned a copy of Office 2003.  I have the User Guide and some other supporting documentation, but am missing the cd and the packaging containing the product key.  I suspect that they "grew legs" and walked away with a former employee who left the state to start his business on our customer base.  We are filing suite against this person who now lives in Pennsylvania.  In any case, the Microsoft license agreements I spoke of were from our MS Office 2000 Premium, which was not a multi-seat, business license.  That is why we purchased MS Office 2003.

    So, I am now also told (by a fellow IT Professional, not Dell) that Microsoft is not supporting the XP operating system after 04/01/10.  Is that true? 

    If I cannot find my MS Office Product key, what does it cost me to load a new Office Suite?  And, last question, what happens after this Genuine Advantage countdown expires?
    Thursday, February 11, 2010 10:56 PM
  • Hi, Dan.

    Thank you for your input.

    In response to your question:  No, we had MS Office 2000 Premium or Professional (have to look to know which), which was not licensed for multiple seats, so we purchased MS Office 2003.  Unfortunately, after spending over an hour on the phone with Dell Tech. Support this afternoon, I am learning there was a thief among us.  I no longer have my cd or the Product key contained in the packaging as proof that my product is genuine.

    Soooo,  I am stuck.  I don't know what th4e ramification to all my files will be after 8 days or what the answer is to fix my problem - other than to upgrade my MS Office.  Can you point me in the right direction?  I do not have the time to have my Office go down on these two machines, as owners of the company with all our financial, HR and other proprietary data on these computers.
    Friday, February 12, 2010 2:31 AM
  • Your Office files are safe and will not be tampered with nor will you be denied access to them.  Office will continue to work but a non-genuine reminder will be evident.  Please see: Description of the Office Genuine Advantage Notifications application
    Carey Frisch
    Friday, February 12, 2010 2:57 AM
  • Hello Biz Owner,

    It's unfortunate that you were the victim of the theft of the materials you had.

    However, if the materials you had did the installations of the Office products that are shown in the mgadiag report, then those materials were either counterfeit materials, or genuine volume licensing materials that were, and are, being misued.

    All of the Office products installed are Volume Licensing products.  As we have pointed out, the product key used to install Office Professional 2003 is a widely pirated key and the OGA Notifier is doing its job of informing you of that status.  At the moment, Visio, Project, and One Note are reporting as Genuine, but they are only Genuine if they are being used by the organization that holds the current and valid Volume Licensing Agreement with Microsoft for these products.  If your business is not that organization, then your business's use of these products is nongenuine.

    The solution is to purchase genuine, retail licenses for the Microsoft products that you want to continue to use.  The software business being what it is, you may have difficulty readily locating a trusted local retailer that still has stocks of these older programs.  If you decide to purchase online, please be very careful because counterfeit software is rampant on the typical auction and no-name software retailer sites.  Your other options would include purchasing the current 2007 editions of Office Professional, Visio Pro, Project Pro, and One Note, or perhaps looking into open source software titles intended to perform the same functions as the Microsoft titles.  Your general document needs could be met by taking Carey's suggestion of participating in the Office 2010 Beta, but only you can make the call of balancing the risk of Beta software being used in a business production environment.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:24 PM
    Friday, February 12, 2010 4:37 PM
  • Wow - Dan, I really, really appreciate the thorough detail in this reply back to me.  I understand much more clearly now.  Funny - why is only MY machine showing this message, but the other machine, purchased and delivered at the same time/day/hour/minute, is not????

    I know we purchased both entire configurations for these machines pre-loaded on our new Dell Computer Desktops in 2005; however, Dell does not show that we ordered MS Office.  So, assuming that is true and that we did not order MS Office - which I cannot imagine to be true and does not synch with my personal recall -  I know we had MS Office 2003 because I have all they user, installation, warrenty, etc. documentation, minus the cd and packagaing that has the Product Key ID label on it.  We (I) do not use OneNote or Visio, but I use MS Project almost daily.  I use MS Word and Excel weekly, as well - So, this technical detail is strange to me.  Can you only load PARTS of the Office Suite?

    Last, since you have now thoroughly explained that the MS Office Professional 2003 had a highly pirated key, are we confident that Dell was not loading it on these preloaded machines.  I understand that their standard Corporate response isthat they only load OEM versions, but that doesn;t mean that was was done until now either.  I have had HORRIBLE technical support experiences with Dell - and the fact that this support is outsourced to non-English speaking countries makes it even more difficult to rememdy some of these issues.

    Please advise.
    Friday, February 12, 2010 7:11 PM
  • Hello Biz Owner,

    Feel free to run the mgadiag utility on the other machine and post for a quick look-see.

    Many large OEMs such as Dell were installing a Trial version of Office 2003 on the computers they shipped back then, just as many install Trial versions of Office 2007 on computers shipping today.  Sometimes the Office Trial came in the form of it being bundled together with a regular version of the Works Suite, which is a low cost productivity suite that many OEMs included with the purchase of the computer at no extra charge.  Without seeing the materials you have it would be tough for me to offer a guess as to exactly what you have.

    There is one way I know of to cross check what you received with the shipment of a Dell computer.  Go to support.dell.com and enter the computer's "service tag."  Once you do you'll be taken to a drivers and downloads page for that exact computer.  In the Warranty Information section of the links on the left side of the page, click on the Warranty Status link, then on that page click the Original System Configuration tab at the top.  Now you have a list of what Dell shipped with the computer.  If you see something along the lines of
    0E784 Kit, Software, OFCXPSB, English OEM
    UN495 Kit, Software, MS Office Home and Student-2K7, English
    then that's how Dell records that they shipped you Office discs, which of course you would get only if you paid extra for the Office software.  In the examples the first is Office XP Small Business OEM and the second is Office 2007 Home and Student OEM.

    You can load parts of Office if you choose custom setup at installation or rerun Setup from Windows's Add or Remove Programs applet.  But know that Visio, Project, and One Note are completely independent programs, each one having its own product key.  They are not part of the Office Professional 2003 suite.

    The Office Genuine status in your report is Office Status: 114 Blocked VLK 2.  That is how Microsoft refers to the Volume Licensing Product Key for Office Professional 2003 that ends in 3HFDY.  (You can check the installed product key by downloading a small utility called the Magical Jellybean Keyfinder.)  This is one of the most widely pirated Microsoft product keys.  Microsoft issued it to itself as the product key that would be used to install Office on all of Microsoft's computers.  As you can imagine a product key that widely distributed was compromised to the internet and the rest as they say is history.

    The idea of Dell installing bootleg Volume Licensing copies of Office on its computers is mind-boggling, and would certainly be the business scandal of the decade if it were true.  Microsoft would have its Brigade of corporate lawyers all over that like white on rice. :-)

    So to Get Genuine you would need to purchase an edition of Office that has at least Excel and Word, which at retail or downloaded from MS would be Office Standard 2007 (Outlook, Word, Excel, PowerPoint).  There is an OEM-only edition of Office called Basic that has Word, Excel, and Outlook, but as with all OEM software it has the limitation that it is only good on the computer you first install it on.  Since you do not use One Note and Visio, simply uninstalling them would correct the situation.  Finally, you'd need to pick up a copy of Project, since you write that you use it regularly.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:25 PM
    Friday, February 12, 2010 8:01 PM
  • OK, Dan/Darin.

    Here's the dignostic from the second machine that was ordered, shipped and delivered at the same time my Desktop was received from Dell.  This machine is NOT receiving the MS Genuine Advantage dialog message.  It also says it is genuine, just as mine did when I sent it to you guys...

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A015B288-7FE5-4D42-A815-147F4D4212A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A015B288-7FE5-4D42-A815-147F4D4212A3}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1495974929-3041097932-21571034</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>288C3EE701846042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION DIM3000</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57595</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55526</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55109</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, February 15, 2010 7:47 PM
  • Hello Biz Owner,

    The first few lines of the report are specific to the Windows installation:

    WGA Data-->
    Validation Status: Genuine  Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT   Dell's SLP Deployment Key for XP Pro
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102    OEM Product ID
    Windows Product ID Type: 2
    Windows License Type: OEM SLP     OEM SLP is only used by big computer makers like Dell
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    In neither case is your Windows being ID'd as nongenuine.  Both computers are reporting that they have Genuine Dell OEM license installations of Windows XP Pro installed.



    Here is the snippet from your 2nd computer:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1


    Here is the snippet from the first computer:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    The only difference that I see is that the second computer does not have an installation of OneNote 2003 on it.

    The second computer does have the same exact issues as the first, vis-a-vis  the Blocked VLK for Office Professional 2003, and the same exact issues with the other programs (Visio and Project) being Volume Licensing installations and your business not having a Volume Licesning Agreement that authorizes you to use these programs.

    Did you verify with the Magical Jellybean Keyfinder that the installed VLK for Office ends in 3HFDY?

    Did you check at the Dell support pages for these computers to see if they shipped from Dell with Office installation discs, as previously suggested?

    If you click on the Validate Office button at www.microsoft.com/genuine, it should ID your Office on this second computer as nongenuine.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 15, 2010 8:11 PM
  • Dan,

    I really don't understand and am getting more confused the deeper we go.  Please bear with me, as I only have had successful dialog with you on this.

    You said that the dignostic tool shows we have the Dell OEM XP Pro program installed, but that Office on the second machine should be marked as 'non-genuine', too? 
    Tuesday, February 16, 2010 6:48 PM
  • Dan,

    I really don't understand and am getting more confused the deeper we go.  Please bear with me, as I only have had successful dialog with you on this.

    You said that the dignostic tool shows we have the Dell OEM XP Pro program installed, but that Office on the second machine should be marked as 'non-genuine', too? 



    Windows
    Both computers are reporting that they have Genuine Dell OEM licenses for Windows XP Pro.  Both computers should have corresponding Certificates of Authenticity affixed to them documenting that they are licensed for XP Pro from Dell.


    Office
    Both computers are reporting that they have the same nongenuine installations of Office.  The first computer was displaying the nongenuine software notices.  The second computer should be displaying the notices, too.  On the second computer, go to www.microsoft.com/genuine and click on the Validate Office button, it should come back with the same nongenuine result as did the first computer.


    Other programs
    The first computer has three additional Microsoft programs on it:  OneNote, Project, and Visio.
    The second computer has two additional Microsoft programs on it:  Project and Visio.
    The programs are reporting as Genuine, but they are only Genuine if your company has the Volume Licensing Agreement in effect that allows you to use the programs.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Biz Owner Tuesday, February 16, 2010 7:55 PM
    Tuesday, February 16, 2010 7:28 PM
  • OK.  I get it now. 

    Because we do not have the MS Office 2003 cd or Product key, where do we go to authenticate a new Office installation and how much will it cost?
    Tuesday, February 16, 2010 7:56 PM
  • Hello Biz Owner,

    Before spending money on purchasing Office, first contact Dell to determine whether these two computers were ordered from Dell with Office.  As I posted, you can look at each computer's Original System Configuration page, or you can contact Dell Customer Service.

    Assuming that they did not come with Office, then click the "Learn More Online" link that is in the nongenuine notices that you are seeing.  The Office Genuine Offer provides "mild" discounts off of retail price if you purchase directly from Microsoft.  If you are a sharp shopper, you may be able to find sales at local retailers that can equal or beat the discounted prices.

    As Carey posted, there is an Office 2010 beta available for free download and use up until October 2010.  Normally you'd want to be wary of using Beta software in a production environment (because the software is in the development stages and there is no support for problems), but on the other hand the Office 2010 beta is gaining a reputation as a very stable product, and it could be just the ticket if cash flow is tight right now in this economy.

    There is no such cheap/easy way out for MS Project, the program that you said you use daily.  The only way to get genuine on that one is to purchase the product thru normal sales channels.

    No matter what, be very careful from where and from whom you purchase software, as there is a huge amount of counterfeit product out there, especially when buying from internet auction sites, when buying from no name suppliers despite them being on big name internet sales sites, and from no name software sellers on the internet.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, February 16, 2010 11:18 PM