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    Trying to add a newly purchased key to my Live ID but it tells me the key is already in use.  This was a brand new shrink wrapped copy from Amazon so I think this is unlikely.  Apparently I can go no further with the automated support without a key, but it will not let me enter a key.  Now what?

    Monday, December 3, 2007 3:01 AM

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    If you are certain that the key is being typed correctly and you are not installing to a second PC and using the key with a different LiveID, it is possible that you have a duplicated Product Key, unfortunately. Please contact support to confirm this and find out what your options are if you are unable to exchange your retail copy at the store for another one.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve

    Monday, December 3, 2007 3:37 AM
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    See if this Microsoft Knowledge Base article helps - http://support.microsoft.com/kb/923158/en-us

     

    Monday, December 3, 2007 3:10 AM
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    I have the exact same problem.  Is anybody listening???
    Monday, December 3, 2007 3:13 AM
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    I believe I am typing the key correctly, and this is the only PC I have attempted to install this software copy to.
    Monday, December 3, 2007 3:26 AM
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    If you are certain that the key is being typed correctly and you are not installing to a second PC and using the key with a different LiveID, it is possible that you have a duplicated Product Key, unfortunately. Please contact support to confirm this and find out what your options are if you are unable to exchange your retail copy at the store for another one.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve

    Monday, December 3, 2007 3:37 AM
    Moderator