Answered by:
Windows 7 Professional Not Genuine after system Restore
Question
-
I came home one day to find my computer in limbo after a power failure.
I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.
I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system. However now I get a notice that the Windows is not Genuine.
I've played phone tag with the computer manufacturer and have tried every other support I could think of.
I'm really tired of seeing this message and don't know how to resolve.
Here is the diagnostic from the computer
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-33Y44</PKey><PID>00371-OEM-9309185-83925</PID><PIDType>8</PIDType><SID>S-1-5-21-998147242-1787854873-2778035505</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>E93A3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5J </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5FE9AD260D15F12</Val><Hash>pzm2RKZWaNhlXIvsbZjvfpDGhTU=</Hash><Pid>81610-905-6354073-62144</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3B703CF42366F1E</Val><Hash>EZhkLXHDAgV7hcRXidMnN1/ztlU=</Hash><Pid>81602-911-9012261-68289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-091-883925-02-1033-7601.0000-3612011
Installation ID: 017473976803431544792696652993080804072440952996857570
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 33Y44
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/27/2011 6:43:03 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:27:2011 18:33
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqgk3L4jAjYu6s5wYGBqZDgJXF0=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TC-5J
FACP LENOVO TC-5J
HPET LENOVO TC-5J
MCFG LENOVO TC-5J
SSDT LENOVO TC-5J
SLIC LENOVO TC-5J
ASF! LENOVO TC-5J
TCPA LENOVO TC-5J
I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs. HASSLE and can't be done since I just purchased this darn machine in September.PLEASE HELP
- Moved by Carey FrischMVP, Moderator Wednesday, December 28, 2011 1:00 AM Move to more appropriate forum category (From:Windows 7 Installation, Setup, and Deployment)
Answers
-
"Happycoop" wrote in message news:66b08095-e695-4589-a884-841a81fc3592...
I came home one day to find my computer in limbo after a power failure.
I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.
I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system. However now I get a notice that the Windows is not Genuine.
I've played phone tag with the computer manufacturer and have tried every other support I could think of.
I'm really tired of seeing this message and don't know how to resolve.
Here is the diagnostic from the computer
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]Other data-->
SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Partial Product Key: 33Y44
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/27/2011 6:43:03 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs. HASSLE and can't be done since I just purchased this darn machine in September.PLEASE HELP
The problem here is almost certainly with the Intel drivers -Installing the Intel Rapid Storage Driverstry downloading and installing them from here -- you’ll need the set for the x64 (64-bit) platform on Win7Once complete, please reboot twice, then post another MGADiag report. – this time, please use the latest version, from http://go.microsoft.com/fwlink/?linkid=52012Good Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, December 28, 2011 11:34 PM
- Marked as answer by Darin Smith MS Tuesday, January 3, 2012 10:35 PM
All replies
-
"Happycoop" wrote in message news:66b08095-e695-4589-a884-841a81fc3592...
I came home one day to find my computer in limbo after a power failure.
I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.
I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system. However now I get a notice that the Windows is not Genuine.
I've played phone tag with the computer manufacturer and have tried every other support I could think of.
I'm really tired of seeing this message and don't know how to resolve.
Here is the diagnostic from the computer
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]Other data-->
SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Partial Product Key: 33Y44
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/27/2011 6:43:03 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs. HASSLE and can't be done since I just purchased this darn machine in September.PLEASE HELP
The problem here is almost certainly with the Intel drivers -Installing the Intel Rapid Storage Driverstry downloading and installing them from here -- you’ll need the set for the x64 (64-bit) platform on Win7Once complete, please reboot twice, then post another MGADiag report. – this time, please use the latest version, from http://go.microsoft.com/fwlink/?linkid=52012Good Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, December 28, 2011 11:34 PM
- Marked as answer by Darin Smith MS Tuesday, January 3, 2012 10:35 PM
-
-
Sorry I have been out of town.
Here is the diagnostic after doing what was suggested above and I still get the message that I don't have a genuine copy of windows.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-33Y44</PKey><PID>00371-OEM-9309185-83925</PID><PIDType>8</PIDType><SID>S-1-5-21-998147242-1787854873-2778035505</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>E93A3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5J </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5FE9AD260D15F12</Val><Hash>pzm2RKZWaNhlXIvsbZjvfpDGhTU=</Hash><Pid>81610-905-6354073-62144</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3B703CF42366F1E</Val><Hash>EZhkLXHDAgV7hcRXidMnN1/ztlU=</Hash><Pid>81602-911-9012261-68289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-091-883925-02-1033-7601.0000-0042012
Installation ID: 017473976803431544792696652993080804072440952996857570
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 33Y44
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/4/2012 6:42:21 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 1:4:2012 18:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqgk3L4jAjYu6s5wYGBqZDgJXF0=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TC-5J
FACP LENOVO TC-5J
HPET LENOVO TC-5J
MCFG LENOVO TC-5J
SSDT LENOVO TC-5J
SLIC LENOVO TC-5J
ASF! LENOVO TC-5J
TCPA LENOVO TC-5J -
"Happycoop" wrote in message news:1ec57da3-e0e6-41f5-afa3-d1e60725155f...
Sorry I have been out of town.
Here is the diagnostic after doing what was suggested above and I still get the message that I don't have a genuine copy of windows.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Ah – the report now includes the usual data!very strange.I can only suggest that you contact WGA Support for assistance – we’ve had no joy attempting to fix this problem, if the IRST install doesn’t do it.WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Round and Round I go.
Windows support has walked me through changing my product key at least 20 times.
It looks to be activated but it isn't.
Then they tell me to call back again when the error happens again.
LOVELY
I can't update windows, I can't use the XPS writer basically there are just a bunch of things that are in limbo until someone can figure this out without me having to reinstall windows and all my programs.
I am a CPA and it is tax season. Installing programs takes 2 to 3 days.
UGH I hate apple but I'm almost there right now.
-
"Happycoop" wrote in message news:5bb313a6-ecb2-4066-b7ca-87b1c880f84a...
Round and Round I go.
Windows support has walked me through changing my product key at least 20 times.
It looks to be activated but it isn't.
Then they tell me to call back again when the error happens again.
LOVELY
I can't update windows, I can't use the XPS writer basically there are just a bunch of things that are in limbo until someone can figure this out without me having to reinstall windows and all my programs.
I am a CPA and it is tax season. Installing programs takes 2 to 3 days.
UGH I hate apple but I'm almost there right now.
I can understand your frustration – but in the longer term it may be better to bite the bullet and go for a reinstall.Unfortunately, with OEM copy of the OS all you can do is a reformat/re-install (unless you can borrow a Retail copy of Win 7 Pro with SP1 embedded), which as you say will take some time to get back to a state in which you can use it properly.FWIW, I had to install a Windows Virtual Machine in my brother’s Mac a few years back, because Apple had no software that could cope with his accounts files – so check out what’s available first!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
