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Windows 7 Professional Not Genuine after system Restore RRS feed

  • Question

  • I came home one day to find my computer in limbo after a power failure.

    I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.

    I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system.  However now I get a notice that the Windows is not Genuine.

    I've played phone tag with the computer manufacturer and have tried every other support I could think of.

    I'm really tired of seeing this message and don't know how to resolve.

    Here is the diagnostic from the computer

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
    Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
    Windows Product ID: 00371-OEM-9309185-83925
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-33Y44</PKey><PID>00371-OEM-9309185-83925</PID><PIDType>8</PIDType><SID>S-1-5-21-998147242-1787854873-2778035505</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>E93A3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5J   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5FE9AD260D15F12</Val><Hash>pzm2RKZWaNhlXIvsbZjvfpDGhTU=</Hash><Pid>81610-905-6354073-62144</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3B703CF42366F1E</Val><Hash>EZhkLXHDAgV7hcRXidMnN1/ztlU=</Hash><Pid>81602-911-9012261-68289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-091-883925-02-1033-7601.0000-3612011
    Installation ID: 017473976803431544792696652993080804072440952996857570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 33Y44
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/27/2011 6:43:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:27:2011 18:33
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqgk3L4jAjYu6s5wYGBqZDgJXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TC-5J  
      FACP   LENOVO  TC-5J  
      HPET   LENOVO  TC-5J  
      MCFG   LENOVO  TC-5J  
      SSDT   LENOVO  TC-5J  
      SLIC   LENOVO  TC-5J  
      ASF!   LENOVO  TC-5J  
      TCPA   LENOVO  TC-5J  


    I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs.  HASSLE and can't be done since I just purchased this darn machine in September.

     

    PLEASE HELP

    • Moved by Carey FrischMVP, Moderator Wednesday, December 28, 2011 1:00 AM Move to more appropriate forum category (From:Windows 7 Installation, Setup, and Deployment)
    Wednesday, December 28, 2011 12:52 AM

Answers

  • "Happycoop" wrote in message news:66b08095-e695-4589-a884-841a81fc3592...

    I came home one day to find my computer in limbo after a power failure.

    I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.

    I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system.  However now I get a notice that the Windows is not Genuine.

    I've played phone tag with the computer manufacturer and have tried every other support I could think of.

    I'm really tired of seeing this message and don't know how to resolve.

    Here is the diagnostic from the computer

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
    Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
    Windows Product ID: 00371-OEM-9309185-83925
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: 33Y44
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/27/2011 6:43:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001


    I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs.  HASSLE and can't be done since I just purchased this darn machine in September.

     

    PLEASE HELP

    The problem here is almost certainly with the Intel drivers -
    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7
    Once complete, please reboot twice, then post another MGADiag report. – this time, please use the latest version, from http://go.microsoft.com/fwlink/?linkid=52012
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, December 28, 2011 11:34 PM
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 10:35 PM
    Wednesday, December 28, 2011 8:24 AM
    Moderator

All replies

  • "Happycoop" wrote in message news:66b08095-e695-4589-a884-841a81fc3592...

    I came home one day to find my computer in limbo after a power failure.

    I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.

    I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system.  However now I get a notice that the Windows is not Genuine.

    I've played phone tag with the computer manufacturer and have tried every other support I could think of.

    I'm really tired of seeing this message and don't know how to resolve.

    Here is the diagnostic from the computer

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
    Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
    Windows Product ID: 00371-OEM-9309185-83925
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: 33Y44
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/27/2011 6:43:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001


    I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs.  HASSLE and can't be done since I just purchased this darn machine in September.

     

    PLEASE HELP

    The problem here is almost certainly with the Intel drivers -
    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7
    Once complete, please reboot twice, then post another MGADiag report. – this time, please use the latest version, from http://go.microsoft.com/fwlink/?linkid=52012
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, December 28, 2011 11:34 PM
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 10:35 PM
    Wednesday, December 28, 2011 8:24 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Tuesday, January 3, 2012 10:35 PM
  • Sorry I have been out of town.

    Here is the diagnostic after doing what was suggested above and I still get the message that I don't have a genuine copy of windows.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
    Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
    Windows Product ID: 00371-OEM-9309185-83925
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-33Y44</PKey><PID>00371-OEM-9309185-83925</PID><PIDType>8</PIDType><SID>S-1-5-21-998147242-1787854873-2778035505</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>E93A3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5J   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5FE9AD260D15F12</Val><Hash>pzm2RKZWaNhlXIvsbZjvfpDGhTU=</Hash><Pid>81610-905-6354073-62144</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3B703CF42366F1E</Val><Hash>EZhkLXHDAgV7hcRXidMnN1/ztlU=</Hash><Pid>81602-911-9012261-68289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-091-883925-02-1033-7601.0000-0042012
    Installation ID: 017473976803431544792696652993080804072440952996857570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 33Y44
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/4/2012 6:42:21 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 1:4:2012 18:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqgk3L4jAjYu6s5wYGBqZDgJXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TC-5J  
      FACP   LENOVO  TC-5J  
      HPET   LENOVO  TC-5J  
      MCFG   LENOVO  TC-5J  
      SSDT   LENOVO  TC-5J  
      SLIC   LENOVO  TC-5J  
      ASF!   LENOVO  TC-5J  
      TCPA   LENOVO  TC-5J  

     

    Thursday, January 5, 2012 12:44 AM
  • "Happycoop" wrote in message news:1ec57da3-e0e6-41f5-afa3-d1e60725155f...

    Sorry I have been out of town.

    Here is the diagnostic after doing what was suggested above and I still get the message that I don't have a genuine copy of windows.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4RVQB-7MT7R-33Y44
    Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
    Windows Product ID: 00371-OEM-9309185-83925
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

     

    Ah – the report now includes the usual data!
    very strange.
     
    I can only suggest that you contact WGA Support for assistance – we’ve had no joy attempting to fix this problem, if the IRST install doesn’t do it.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 5, 2012 9:32 AM
    Moderator
  • Round and Round I go.

    Windows support has walked me through changing my product key at least 20 times.

    It looks to be activated but it isn't.

    Then they tell me to call back again when the error happens again.

    LOVELY

    I can't update windows, I can't use the XPS writer basically there are just a bunch of things that are in limbo until someone can figure this out without me having to reinstall windows and all my programs.

    I am a CPA and it is tax season.  Installing programs takes 2 to 3 days.

     

    UGH I hate apple but I'm almost there right now.

     

    Sunday, January 8, 2012 9:02 PM
  • "Happycoop" wrote in message news:5bb313a6-ecb2-4066-b7ca-87b1c880f84a...

    Round and Round I go.

    Windows support has walked me through changing my product key at least 20 times.

    It looks to be activated but it isn't.

    Then they tell me to call back again when the error happens again.

    LOVELY

    I can't update windows, I can't use the XPS writer basically there are just a bunch of things that are in limbo until someone can figure this out without me having to reinstall windows and all my programs.

    I am a CPA and it is tax season.  Installing programs takes 2 to 3 days.

     

    UGH I hate apple but I'm almost there right now.

     

    I can understand your frustration – but in the longer term it may be better to bite the bullet and go for a reinstall.
    Unfortunately, with OEM copy of the OS all you can do is a reformat/re-install (unless you can borrow a Retail copy of Win 7 Pro with SP1 embedded), which as you say will take some time to get back to a state in which you can use it properly.
     
    FWIW, I had to install a Windows Virtual Machine in my brother’s Mac a few years back, because Apple had no software that could cope with his accounts files – so check out what’s available first!
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 8, 2012 9:17 PM
    Moderator