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Product key not valid for region: Key does not match COA key I entered during installation RRS feed

  • Question

  • Hi

    WGA diganostic:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23885
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {0185011F-7408-44DD-92F5-2EB9E131138D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 100
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0185011F-7408-44DD-92F5-2EB9E131138D}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23885</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-261478967-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31MX-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>A3E836F70184E07A</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B376C10E682F778</Val><Hash>i6otWD/hcbdXQF1KSVq1zjAi1mc=</Hash><Pid>81605-956-0196903-65795</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E80:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13E80:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13E80:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Computer has been fine for months and then I get a non-genuine message. YES, I know THIS key is a volume license key. However this is not the key I typed in during installation. It is not the key on the COA sticker. I have no idea where this key is coming from.


    I tried changing the key using the registry change method to what is on my COA but it keeps saying I have mistyped it.

    How can I check if the key on the COA is genuine?

    Thanks
    Thursday, August 6, 2009 4:37 PM

Answers

  • Hello rodm9999,

      If the VLK key does not match the one on your COA sticker, this is a common issue. A person will take their computer to a repair shop, a friend or the smart kid down the street and the repair person (for whatever reason) needs to reinstall XP. Instead of using the COA key, they download the VLK XP from the internet (maybe due to laziness or maybe they thought they are doing a favor by installing XP Pro instead of the XP Home it came with).  Either way, it's a royal pain for customers. They have a Genuine Key on thir COA, but thir XP shows Non-Genuine thru no fault of their own. (Microsoft has made a concerted effort to educate computer repair shops, but it is still a fairly common occurence) 

      You have two options to resolve the issue:

    1) If the key on your COA is for the same version of XP as is currently installed (in your case XP Pro) then use the Product Key Update Tool (http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx) to exchange out the VLK for the COA key.

    Note: The PK Update tool is not always able to handle severely damaged or modified installations of XP and may give an error.

    2) If the key on your COA is for the same version of XP as is currently installed, or if the PK Update Tool gives an error and is unable to do the exchange, you only other option is to reinstall XP using the COA Product Key.

    Thank you,
    Darin MS  
    Thursday, August 6, 2009 9:03 PM

All replies

  • Hello rodm9999,

      If the VLK key does not match the one on your COA sticker, this is a common issue. A person will take their computer to a repair shop, a friend or the smart kid down the street and the repair person (for whatever reason) needs to reinstall XP. Instead of using the COA key, they download the VLK XP from the internet (maybe due to laziness or maybe they thought they are doing a favor by installing XP Pro instead of the XP Home it came with).  Either way, it's a royal pain for customers. They have a Genuine Key on thir COA, but thir XP shows Non-Genuine thru no fault of their own. (Microsoft has made a concerted effort to educate computer repair shops, but it is still a fairly common occurence) 

      You have two options to resolve the issue:

    1) If the key on your COA is for the same version of XP as is currently installed (in your case XP Pro) then use the Product Key Update Tool (http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx) to exchange out the VLK for the COA key.

    Note: The PK Update tool is not always able to handle severely damaged or modified installations of XP and may give an error.

    2) If the key on your COA is for the same version of XP as is currently installed, or if the PK Update Tool gives an error and is unable to do the exchange, you only other option is to reinstall XP using the COA Product Key.

    Thank you,
    Darin MS  
    Thursday, August 6, 2009 9:03 PM
  • Hi Darin

    Thank you for your reply. I used the Product Key Update Tool and then restarted my computer. That Activation Messages had gone after restarting. I ran WGA tool and the respsonse was in green that my Windows was now genuine. It is now showing the serial as per my COA.

    Thank you for your help.
    Friday, August 7, 2009 2:30 PM