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Cant login

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im at the last stage of one care where you have to log in but then after that it says can not log in please check your internet connection i have had this error before when i first got one care but then i had to to restore my computer to factory default the error code is 80048265

Monday, February 2, 2009 6:43 PM

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Is Internet Explorer your default web browser? If not, change it to be the default.
In IE 7, you can also try resetting everything to default settings - Tools/Internet Options/Advanced/Reset button.
If neither help you get past the login error and you have no other security software installed that may be blocking the connection, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Monday, February 2, 2009 8:00 PM
- Unmarked as answer by alex_cunningham Monday, February 2, 2009 10:06 PM
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, February 3, 2009 2:43 PM
Monday, February 2, 2009 8:00 PM

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Hello alex, take a look at this post to see if it helps resolve the issue - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/4163feec-c713-4674-9faa-f26a2eb4873d
Jim

Monday, February 2, 2009 6:47 PM

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didnt work

Monday, February 2, 2009 7:29 PM
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Is Internet Explorer your default web browser? If not, change it to be the default.
In IE 7, you can also try resetting everything to default settings - Tools/Internet Options/Advanced/Reset button.
If neither help you get past the login error and you have no other security software installed that may be blocking the connection, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Monday, February 2, 2009 8:00 PM
- Unmarked as answer by alex_cunningham Monday, February 2, 2009 10:06 PM
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, February 3, 2009 2:43 PM
Monday, February 2, 2009 8:00 PM

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You should also give this a try: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/baf82319-336f-4a1c-9e90-71b3f8f110d2/

GreginMich

Monday, February 2, 2009 8:42 PM
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last time when i fixed it i had to do some thing where i had to register these dll files anyone know about that and steve that wasnt the answer

Monday, February 2, 2009 10:04 PM
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Sorry, I misunderstood your post. Here is your previous post: http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/51185c77-cf1e-42ec-b2bb-7bec6a24d847

GreginMich

Monday, February 2, 2009 10:37 PM
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alex_cunningham said:
last time when i fixed it i had to do some thing where i had to register these dll files anyone know about that and steve that wasnt the answer

Yes, contacting support *is* the answer, Alex.
Hopefully one of the other replies turns out to be the solution. If so, I will gladly update the answer, but until then the answer is to contact support.

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Tuesday, February 3, 2009 2:43 PM

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No need to update the answer, since the Help page that deals with this particular issue in somewhat involved, and I did recommend going directly to Support in response to Alex’s previous post. But apparently the Help page for this particular error code did work as a solution in this case, and Alex was just looking for this: http://help.live.com/help.aspx?project=onecarev2_5_client&market=en-us&querytype=topic&query=onecare_trou_error_80048869.htm

The other solution for this particular error code that seems to work for many people is this: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/baf82319-336f-4a1c-9e90-71b3f8f110d2/

GreginMich

Tuesday, February 3, 2009 3:27 PM
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Thanks, Greg. If the solutions offered do help and Alex doesn't need to contact support, then updating the thread with the correct answer is good housekeeping. And, I like to keep the forums as tidy as possible. <g> (As I believe you already know about me...)
-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Tuesday, February 3, 2009 3:59 PM

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Yes, I know and admire your housekeeping habits, Steve. The problem here is one of interpreting the situation. My original interpretation was that Alex had prematurely marked my response as the answer in his previous post, and was still looking for a solution. However, when he responded “last time when i fixed it i had to do some thing where i had to register these dll files anyone know about that”, it appeared that the Help page had actually solved the problem in the previous case and that Alex simply wanted to repeat the procedure after restoring his system. Hopefully Alex will post back to confirm or disconfirm this interpretation.

GreginMich

Tuesday, February 3, 2009 4:51 PM
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Yes greg is right but the other new is, is that that didnt work so my only choice now is to contact support

Tuesday, February 3, 2009 9:53 PM
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Thanks for posting back, Alex. That makes sense, because there appear to be a lot of different causes for this problem. If you haven’t already, be sure to try checking the “Automatically detect settings” box in Internet Explorer (Tools > Internet Options > Connections > LAN settings) before contacting Support. That seems to work for a lot of people. Thanks,

GreginMich

Tuesday, February 3, 2009 10:48 PM

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