Hello Kent,
If you would like me to provide assistance with you issue (if I can) please create a new thread in the Vista Validation Issue forum (http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1004&SiteID=25) and provide a detailed description of your issue as well as download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.
If you do not have access to the Start Button:
1) Login to Vista and Click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to Run or Save, Select Run
4) When the program runs, Click the Continue button, then click the Copy button.
5) Go to the Vista Validation Issue forum (http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1004&SiteID=25)
6) In a new thread, Paste the Diagnostic Report.
Thank you,
Darin Smith
WGA Forum Manager
