MapPoint 2011 Help! We cannot get past this error message...only one employee is having this issue so we know that our version of the software is working... RRS feed

  • Question

  • Hi Forum,

    My appraiser continues to have problems with his version of MapPOint when trying to create maps to include in his appraisal reports. The error message he gets is this.

    "The program used to create this object is MapPoint. That program is either not installed on your computer or it is not responding. To edit this object, install MapPoint or ensure that any dialog boxes in MapPoint are closed"

    Our IT department has uninstalled and reinstalled the program, as well as updated his OS to 2016....we just keep getting this particular error message-the only work around he can do is to copy all of his maps into a new version of Word, then paste again into his report.

    Any have any ideas as to how to troubleshoot this PLEASE?

    Thursday, August 23, 2018 8:22 PM