Not received email after resetting Access Code for MCP Login RRS feed

  • Question

  • I have passed Exam Number: 070-528 on 30<sup>th</sup> Jan 2008 with below details:

    1.       Candidate:  Sunil Kumar Mishra

    2.       Candidate ID:  SR3219809

    3.       Exam Number: 070-528

    4.       Site Number:  IIN26

    5.       Passing Score: 700

    6.       Registration: pcbsyd54c8

    7.       Result: Pass

    8.       Your Score: 947

    On 20<sup>th </sup>December 2009 I have successfully reset my Access Code and received below alert message:

    “Congratulations! Your access code has been reset and was sent to your email address.”

    My MCP ID is 6031574

    Now the problem is that I have not received above mentioned email. That’s why I am not able login into MCP website.  Please guide me. Thank you in advance.

    Best Regards
    Sunil Kumar Mishra
    (MCP ID-6031574)

    Monday, December 21, 2009 5:17 AM

All replies

  • Dear Sunil:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Monday, December 21, 2009 4:16 PM