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Need to send mail to Queue members RRS feed

  • Question

  • HI Team,

    Need solution for the below.

    1. Whenever we assign case to a queue i need to send a mail notification to all Queue members .

    2. In the email TO and CC it should display only queue names.

    To achieve this What is the best approach?

    Note: Currently i am looping through all queue members and sending mail.With this it is showing all queue member's emails.

    Thanks in-advance.

    Regards,

    Sreenath

    Tuesday, February 14, 2017 5:23 AM

All replies

  • use the bcc field for queue members.

    Sachith Chandrasiri

    Tuesday, February 14, 2017 5:40 AM
  • Thanks for your reply.

    But in TO it is showing User name. I don't want to show any User Names in TO. It should show Queue Name.

    Tuesday, February 14, 2017 5:47 AM
  • I am assuming you are achieving this via a plugin or a custom workflow activity. There you have to build your emai in code. Then you can set the queue name as the TO field and members in bcc field

    Sachith Chandrasiri

    Tuesday, February 14, 2017 5:51 AM