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Tracked emails are not available in dCRM RRS feed

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    Software: Outlook 2010 + dCRM 2011

    In Outlook emails are shown as tracked but "View in dCRM" returns "Record Is Unavailable: The requested record was not found or you do not have sufficient permissions to view it."

    The user would select to track the items, no error, but only later realized said items were not in dCRM. After resetting Outlook filters, see below, newly tracked emails are available in dCRM.

    Outlook->File-->crm-->Options
    Synchronization Tab-->Outlook Filters [Reset to default]

    How do I scan through all email and get any that are showing as tracked but not actually in dCRM into dCRM?

    Thanks.

    Friday, May 16, 2014 3:21 PM

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    Hi DLP_81,

    Try doing an Advanced find for emails created by this user. Then add the Columns regarding and Tracking token. Hopefully this might give you an idea.

    Monday, May 19, 2014 12:51 AM
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    Noticed that you gave my code samples for my book on creating location intelligent apps a low rating which is a bit odd seeing how it has received high praise from the maps team at Microsoft and the windows MVPs. Can you email me what issues you had with the code/ book at ricky_brundritt at hotmail.com

    http://rbrundritt.wordpress.com

    Sunday, June 8, 2014 10:33 AM