Tracked emails are not available in dCRM RRS feed

  • Question

  • Software: Outlook 2010 + dCRM 2011

    In Outlook emails are shown as tracked but "View in dCRM" returns "Record Is Unavailable: The requested record was not found or you do not have sufficient permissions to view it."

    The user would select to track the items, no error, but only later realized said items were not in dCRM. After resetting Outlook filters, see below, newly tracked emails are available in dCRM.

    Synchronization Tab-->Outlook Filters [Reset to default]

    How do I scan through all email and get any that are showing as tracked but not actually in dCRM into dCRM?


    Friday, May 16, 2014 3:21 PM

All replies

  • Hi DLP_81,

    Try doing an Advanced find for emails created by this user. Then add the Columns regarding and Tracking token. Hopefully this might give you an idea.

    Monday, May 19, 2014 12:51 AM
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    Sunday, June 8, 2014 10:33 AM