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Windows Vista Genuine Validation Issues RRS feed

  • Question

  • I am once again receiving an error that my Vista OS is not genuine. I have been forced to re-activate by phone 5 times in 4 months of using Vista. The only thing I have ever done is add a sound card, a TV card, and an external drive. This latest business must be the result of updating a video or sound driver. After 5 years of development, is this the best Microsoft could do to make the Vista experience more enjoyable for the eng-user? When 90% of the hardware remains the same, why should that trigger a reactivation. Is it too much to tie the hardware flag to the motherboard HWID.  I''m a systems admin for a medium sized company. We have rolled out a few Vista platforms, and we do not have these issues with our business version ( non-VLK). Why should the threshold be so low for consumers with a legitimate copy? Here's my report, as I hold the my Software Assurance copy of Vista in my hand (no, it's not on more than one machine)

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-JXTFP-HBV77-JXQHJ
    Windows Product Key Hash: 2x3KE3M7EmrgXd8ybyZVOt6phfc=
    Windows Product ID: 89580-014-0290845-71647
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: ad13ef50-7e5d-496b-9756-827ea9961b0b
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ad13ef50-7e5d-496b-9756-827ea9961b0b</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-JXQHJ</PKey><PID>89580-014-0290845-71647</PID><PIDType>5</PIDType><SID>S-1-5-21-192211369-537803885-46281877</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS CROSSHAIR ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20070102000000.000000+000</Date></BIOS><HWID>02313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4AF4C0AFBFF9D86</Val><Hash>EKdkVSy51+ZCpsGc/wsJXkRnwAo=</Hash><Pid>89409-707-1554625-65129</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Pissed again,

    TK

    Wednesday, April 18, 2007 11:30 AM

Answers

  • Can you tell me what error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine

    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thanks!

    Wednesday, April 18, 2007 7:42 PM