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The product key found on this computer was not assigned by Microsoft RRS feed

  • Question

  • Hi,

     

    My system is Windows XP Professional SP3. It had passed the WGA test several times during Windows updates and all Windows Updates are working fine. However, it does not pass the validation test on www.microsoft.com/genuine, it displays the reason as 'The product key found on this computer was not assigned by Microsoft'. System passes all the diagnostics tests available at www.microsoft.com/genuine/diag. Kindly let me know the fix to this, I am pasting below MGA Diagnostic report.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-3QGK7-2HYYJ-RW8M8

    Windows Product Key Hash: XtDjRMirFTW6PzFsWERm4OuFor4=

    Windows Product ID: 55274-640-2813876-23825

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {EE386DD6-7E3C-4E9E-90D5-6CDBCBB873C5}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{EE386DD6-7E3C-4E9E-90D5-6CDBCBB873C5}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RW8M8</PKey><PID>55274-640-2813876-23825</PID><PIDType>1</PIDType><SID>S-1-5-21-1060284298-1644491937-682003330</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050314000000.000000+000</Date></BIOS><HWID>6AAF3A070184205E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1BA17:Elitegroup Computer Systems Co Ltd

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

    Thank you,

    Wednesday, October 20, 2010 9:18 AM

Answers

  • Hi Noel Paton,

     

    The COA Sticker says Windows XP Professional OEM Software. copyright 2004. When purchased it came with Windows XP SP2. It was subsequently updated to SP3 by Windows updates. Suspecting corrupted system files, due to frequency power supply failure. We did a clean re-install, followed by Windows updates but still the status is same.

    I have the installation media and COA. It was not preinstalled. It has been purchased in 2005-2006. It may take a while, but proof of purchase can be traced.

     

    Thank you.


     
    Try using the Product Key Update Tool
    with any luck that should allow you to use the COA License on the sticker
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by David. FModerator Wednesday, October 20, 2010 10:45 PM
    • Marked as answer by NewFU Thursday, October 21, 2010 6:35 AM
    Wednesday, October 20, 2010 10:23 AM
    Moderator
  • Hello NewFU,

    So the product key in use is the same as what is listed on the CoA, and the same partial as reported in the mgadiag report, *****-*****-3QGK7-2HYYJ-RW8M8 ?

    Sounds like you inadvertently purchased counterfeit media, as the installation on the computer is a Volume Licensing installation and not OEM.

    Does your installation disc look like a genuine Microsoft hologrammed installation disc?  Does it have "For distribution with a new PC only.  For product support contact the manufacturer of the PC" or similar wording in the upper left quadrant of the disc?

    Navigate to the \i386 folder on the installation disc.  Look for a file named setupp.ini, a small text file with two sections.  Copy and paste the second section into your response to this message.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by NewFU Thursday, October 21, 2010 6:34 AM
    Thursday, October 21, 2010 4:21 AM

All replies

  • Hi,

     

    My system is Windows XP Professional SP3. It had passed the WGA test several times during Windows updates and all Windows Updates are working fine. However, it does not pass the validation test on www.microsoft.com/genuine, it displays the reason as 'The product key found on this computer was not assigned by Microsoft'. System passes all the diagnostics tests available at www.microsoft.com/genuine/diag. Kindly let me know the fix to this, I am pasting below MGA Diagnostic report.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-3QGK7-2HYYJ-RW8M8

    Windows Product Key Hash: XtDjRMirFTW6PzFsWERm4OuFor4=

    Windows Product ID: 55274-640-2813876-23825

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    Interesting.
    The Key in use here is for a Volume License - since Validation says that the Key in use has not been assigned, that implies that MS never issued the Key.
    As such, that then implies that the Key is one that has been produced by a hacker's KeyGen program - and was never valid, although it may have passed checks until MS updated the validation process.
    For what version and edition of Windows is the computer licensed according to the COA sticker on the case (if any)?
    Do you have the installation media and COA/Proof of purchase? Was XP preinstalled?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 20, 2010 9:42 AM
    Moderator
  • Hi Noel Paton,

     

    The COA Sticker says Windows XP Professional OEM Software. copyright 2004. When purchased it came with Windows XP SP2. It was subsequently updated to SP3 by Windows updates. Suspecting corrupted system files, due to frequency power supply failure. We did a clean re-install, followed by Windows updates but still the status is same.

    I have the installation media and COA. It was not preinstalled. It has been purchased in 2005-2006. It may take a while, but proof of purchase can be traced.

     

    Thank you.

    • Edited by NewFU Wednesday, October 20, 2010 10:18 AM Added further information
    Wednesday, October 20, 2010 10:05 AM
  • Hi Noel Paton,

     

    The COA Sticker says Windows XP Professional OEM Software. copyright 2004. When purchased it came with Windows XP SP2. It was subsequently updated to SP3 by Windows updates. Suspecting corrupted system files, due to frequency power supply failure. We did a clean re-install, followed by Windows updates but still the status is same.

    I have the installation media and COA. It was not preinstalled. It has been purchased in 2005-2006. It may take a while, but proof of purchase can be traced.

     

    Thank you.


     
    Try using the Product Key Update Tool
    with any luck that should allow you to use the COA License on the sticker
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by David. FModerator Wednesday, October 20, 2010 10:45 PM
    • Marked as answer by NewFU Thursday, October 21, 2010 6:35 AM
    Wednesday, October 20, 2010 10:23 AM
    Moderator
  • Hi Noel Paton,

     

    The Product Key Update Tool after entering the key says "The product key you have entered matches the product key currently in use. Please try again". So, it did not work out.

     

    Thank you.

    Thursday, October 21, 2010 4:13 AM
  • Hello NewFU,

    So the product key in use is the same as what is listed on the CoA, and the same partial as reported in the mgadiag report, *****-*****-3QGK7-2HYYJ-RW8M8 ?

    Sounds like you inadvertently purchased counterfeit media, as the installation on the computer is a Volume Licensing installation and not OEM.

    Does your installation disc look like a genuine Microsoft hologrammed installation disc?  Does it have "For distribution with a new PC only.  For product support contact the manufacturer of the PC" or similar wording in the upper left quadrant of the disc?

    Navigate to the \i386 folder on the installation disc.  Look for a file named setupp.ini, a small text file with two sections.  Copy and paste the second section into your response to this message.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by NewFU Thursday, October 21, 2010 6:34 AM
    Thursday, October 21, 2010 4:21 AM
  • Hi Dan,

     

    Thank you very much for your inputs. I compared the disc with other genuine discs we have, everything looked similar, except the inner hologram at the center of disc. So both you and Noel are right in your judgments. I will get rid of it and go for a new one.

     

    Thank you.

    Thursday, October 21, 2010 6:15 AM
  • Hello NewFU,

    If you do indeed have high quality counterfeit materials, if you cannot get satisfaction from the place of purchase, then Microsoft will replace them for free.

    Go to www.microsoft.com/genuine and click on the Validate Windows button.  When Windows fails validation, the subsequent screens should have a link (it was on the right side last time I saw) for a Complimentary Replacement.  Follow this link to fill out a form and receive the mailing address that serves your country/region so you can send the materials into MS for evaluation and possible complimentary replacement.

    Post back and let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, October 21, 2010 3:48 PM
  • Hi Dan,

     

    Thank you very much for your inputs. I compared the disc with other genuine discs we have, everything looked similar, except the inner hologram at the center of disc. So both you and Noel are right in your judgments. I will get rid of it and go for a new one.

     

    Thank you.

    same problem is faced for me...but it is recovered now...so thank you to all.
    hai
    Friday, October 22, 2010 5:20 AM
  • Dear Dan,

    You have indeed given me the right choice. When I earlier saw the Genuine website I found that Windows 7 professional is being offered to me at a reduced price, but I missed noticing the complimentary replacement offer down at the end of that page.

    I received the genuine media after I submitted the online report, followed by shipping to Microsoft the CD Media, Purchase receipt and COA.

    Thanks once again.

    NewFU
    Friday, November 12, 2010 5:49 AM
  • Hello NewFU,

    You're welcome!

    Nice to see it all worked out for you :-)

    Friday, November 12, 2010 2:54 PM