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Windows has to be activated - activation not possible RRS feed

  • Question

  • after several years of utilisation, my Windows XP-installation requires a new activation (within 3 days)... (i don't know why, since nothing has changed !!). The activation tool starts but gives me a blank windows with heading "Activation of Windows), then nothing happens... How to solve this problem ?
    Monday, October 4, 2010 6:49 AM

Answers

  • Hello, Peter

    Activate Windows via phone activation.

    How to activate Windows XP


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 9:06 PM
    Monday, October 4, 2010 8:40 PM
    Moderator
  • Everybody,

     

    I finally got somebody from the dutch microsoft support team... in fine, he told me the same thing as you did, Dan, because even when restoring the system in Safe Mode, nothing did help. Apparently a script is used by the WGA tool, trying to execute itself in Internet Explorer. Several possibilities (and problems) can be the root cause: WGA-corrupt files (which I doubt, since no problem has been detected by appropriate software), directX-problems (version and/or corrupt files), IE problems (version and/or corrupt files), deleted files (but having done a repair and sfc perhaps not)...

     

    Therefore a clean installation will be my  best choice....

     

    Thanks


    Peter
    Wednesday, October 6, 2010 6:06 AM

All replies

  • "PeterVO" wrote in message news:66e65b15-a366-4de4-b3fa-515d9ef35cbb...
    after several years of utilisation, my Windows XP-installation requires a new activation (within 3 days)... (i don't know why, since nothing has changed !!). The activation tool starts but gives me a blank windows with heading "Activation of Windows), then nothing happens... How to solve this problem ?

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 4, 2010 10:40 AM
    Moderator
  • Not that simple... it is on a stand-alone computer, with deliberately no internet access (used to play flight simulator, and this since several years). Internet only on office computer, so i have to wait to get home, make a copy a feed back tomorrow (unless i have a kind neighbour). This is why i desperately need a solution...
    Monday, October 4, 2010 11:34 AM
  • As asked... last day before activation blocks windows

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R92W4-6MG44-KMKKM
    Windows Product Key Hash: +SJk7/BF14fQ3icsu/8CbA67vaU=
    Windows Product ID: 76413-OEM-2266345-10744
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {86ADCFA4-78A3-42C3-87FD-74409F108526}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-364-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: F:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{86ADCFA4-78A3-42C3-87FD-74409F108526}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KMKKM</PKey><PID>76413-OEM-2266345-10744</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-562591055-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS STRIKER II FORMULA ACPI BIOS Revision 1802</Version><SMBIOSVersion major="2" minor="4"/><Date>20081031000000.000000+000</Date></BIOS><HWID>540330EF01848D7A</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{9113040C-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>2E92E8EBD7007C</Val><Hash>3gXMLxuBjVYb8J8iGFxYuxtG4Ak=</Hash><Pid>54563-OEM-1790461-26238</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Peter
    Monday, October 4, 2010 7:16 PM
  • Hello, Peter

    Activate Windows via phone activation.

    How to activate Windows XP


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 9:06 PM
    Monday, October 4, 2010 8:40 PM
    Moderator
  • Hello David,

     

    2 problems, 1st living in Belgium I do not have a telephone number where to call to... secondly the activation tool itself does not work (unless reactivation happens through another program, but the msoobe does not work...)

     

    So, still, help....

     

    PS When stating the Activation tool, I get a blank screen (ie a window titled "Windows Activation" - actually being in french), then after some hours this tool tells me to have a problem in executing a script, asking to stop execution of the script. Whether I say yes or no, nothing seems to happen (computer running for four hours now


    Peter
    Monday, October 4, 2010 8:49 PM
  • For future reference, the phone number for all regions will be listed in the activation dialog, though since it isn't working correctly, the point is moot.

    You may try going to Start, Run, type sfc /scannow and press OK. This will start the system file checker and it should go through and verify the system files. After it completes, try running the activation (msoobe.exe /a) once more and check if it comes up now or not.

    If the activation dialog still doesn’t come up, I would have to recommend contacting support: http://support.microsoft.com/contactus/?ws=support#tab0


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Tuesday, October 5, 2010 12:01 AM
    Moderator
  • Hello,

     

    the file checker did start and executed normally, however it did not change the behavior of the activation utility (msoobe). Am I right that when ultimately contacting your support center it will cost me (give or take a few euros/dollars) the price of a new Windows 7-licence, for a 1-day support (without any guarantee/and only during office hours) ?


    Peter
    Tuesday, October 5, 2010 6:20 AM
  • "PeterVO" wrote in message news:036d949b-1a7e-45b7-87fb-bbed0f3a2d11...

    Hello,

     

    the file checker did start and executed normally, however it did not change the behavior of the activation utility (msoobe). Am I right that when ultimately contacting your support center it will cost me (give or take a few euros/dollars) the price of a new Windows 7-licence, for a 1-day support (without any guarantee/and only during office hours) ?


    Peter

    WGA support is free.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 5, 2010 7:36 AM
    Moderator
  • What is the exact procedure to benefit from WGA-support (your proposed  http://support.microsoft.com/contactus/?ws=support#tab0 gives me only general support) ?
    Peter
    Tuesday, October 5, 2010 8:29 AM
  • "PeterVO" wrote in message news:fc4e5e72-72cf-4e14-8897-b027c834cbdd...
    What is the exact procedure to benefit from WGA-support (your proposed  http://support.microsoft.com/contactus/?ws=support#tab0 gives me only general support) ?
    Peter

    You are in Belgium - and I have to admit that I can't find any proper links for support on the Belgian MS site
    Unfortunately, neither the Belgian nor UK sites have numbers or real support links as far as I can see.
    Your best bet therefore would be to phone the Activation Center for Belgium
    Belgium

    (32) (2) 401 2650

    (0) (800) 40758

     

    ...or the UK
    United Kingdom

    (44) (203) 147 4930

    (0) (800) 018 8354

    ... and see if you can get them to assist, or at least give you a proper phone number or email contact
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 5, 2010 2:31 PM
    Moderator
  • Hello PeterVO,

    I would recommend backing up and offloading your data, then doing a clean installation of Windows using the genuine hologrammed Microsoft XP Pro installation disc that came with your computer.

    It's not uncommon for a repair reinstallation to fail to repair this problem, that's why I recommend a clean installation.  The problem may be the symptom of hardware failure, so I'd at least run a RAM test program and the diagnostic program published by the manufacturer of the hard disk drive installed in the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, October 5, 2010 2:37 PM
  • Everybody,

     

    I finally got somebody from the dutch microsoft support team... in fine, he told me the same thing as you did, Dan, because even when restoring the system in Safe Mode, nothing did help. Apparently a script is used by the WGA tool, trying to execute itself in Internet Explorer. Several possibilities (and problems) can be the root cause: WGA-corrupt files (which I doubt, since no problem has been detected by appropriate software), directX-problems (version and/or corrupt files), IE problems (version and/or corrupt files), deleted files (but having done a repair and sfc perhaps not)...

     

    Therefore a clean installation will be my  best choice....

     

    Thanks


    Peter
    Wednesday, October 6, 2010 6:06 AM
  • "PeterVO" wrote in message news:0c926850-21d2-4383-93cc-7e69b42f60c3...

    Everybody,

     

    I finally got somebody from the dutch microsoft support team... in fine, he told me the same thing as you did, Dan, because even when restoring the system in Safe Mode, nothing did help. Apparently a script is used by the WGA tool, trying to execute itself in Internet Explorer. Several possibilities (and problems) can be the root cause: WGA-corrupt files (which I doubt, since no problem has been detected by appropriate software), directX-problems (version and/or corrupt files), IE problems (version and/or corrupt files), deleted files (but having done a repair and sfc perhaps not)...

     

    Therefore a clean installation will be my  best choice....

     

    Thanks


    Peter

    Ouch - that's never a nice outcome to a support call.
    Sorry we couldn't get a better one for you..
    Good luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by PeterVO Friday, October 8, 2010 7:25 AM
    • Unmarked as answer by PeterVO Friday, October 8, 2010 7:26 AM
    Thursday, October 7, 2010 5:05 PM
    Moderator
  • Windows XP reinstall done with the original installation disc... activation script this time performed without a problem (did change harddisc though)... matter of time before system will be completely reinstalled...

    Peter
    Friday, October 8, 2010 7:29 AM
  • "PeterVO" wrote in message news:76fd31c2-879b-4913-81cf-7802cbb95db1...
    Windows XP reinstall done with the original installation disc... activation script this time performed without a problem (did change harddisc though)... matter of time before system will be completely reinstalled...

    Peter

    Good :)
    I usually leave activation until the system is fully updated - sometimes the driver updates can force a request to re-activate (again!).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 8, 2010 9:09 AM
    Moderator