After a failed update I get a Not Genuine Windows message RRS feed

  • Question

  • After an update, my laptop got hung up on 15%, I rebooted and Windows 7 says it's not genuine. It won't accept my key to activate.

    I purchased it from Dell and I upgraded to Pro version via Microsoft store so I know it's 100% legit.

    Lower right corner says Windows 7 Build 7601 This copy of Windows is not genuine.

    Any help is greatly appreciated.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85019
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9A9E39E9-5EA4-43F7-BE11-D8554982FFB8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9A9E39E9-5EA4-43F7-BE11-D8554982FFB8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85019</PID><PIDType>5</PIDType><SID>S-1-5-21-3737207259-62391454-1253958222</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1645</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20100511000000.000000+000</Date></BIOS><HWID>18DD3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65380</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7601.0000-2462012
    Installation ID: 010600641771867171346302067994451760012661971751209624
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 9/7/2012 7:24:41 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:21:2012 07:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      SLIC   DELL    QA09  
      OSFR   DELL    DELL   
      SSDT   PmRef  CpuPm

    Saturday, September 8, 2012 2:33 AM


All replies

  • Your Key appears to hevebeen blocked by MS for some reason - from where did you purchase it?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 8, 2012 6:03 AM
  • Sorry - ignre my first response (blame it on lack of caffeine!)

    Your Key is the Default Key for Windows - you need to install a valid Key and activate that - Since the system is a Dell, the Key should be on the COA sticker on the case.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 8, 2012 8:15 AM
  • Sorry, I forgot to mention that I've tried activating it using the both the key that's on the sticker and the key for the upgrade. I get stuck in a loop.

    When entering COA key on bottom of the laptop, I get an message saying

    "Product key will not work with this edition of windows. Run Win 7 set up or enter Professional product key"

    When I enter the Windows 7 Professional upgrade key, I get...

    "The following occurrred...

    Code: 0xC004F061

    ...the product key can ony be used for upgrading and not clean installtions"

    If psossible, I'm trying to find a solution that doesn't involve reinstalling Win7.

    Saturday, September 8, 2012 11:18 AM
  • Ah - you have an Upgrade of Windows 7 - is this an Anytime Upgrade, or a Full Upgrade?

    If it's a full upgrade, then do a repair install with the upgrade Key , and activate that.

    If it's an Anytime Upgrade, then as far as I know, you'll have to use the System Recovery options on your machine to reinstall the original OS, and then use normal Anytime Upgrade procedures to upgrade to Pro.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 8, 2012 1:01 PM
  • It's an anytime upgrade.

    I was dreading having to do a reinstall.

    Thanks for your help.

    Saturday, September 8, 2012 1:30 PM
  • An Anytime Upgrade Windows 7 product key can only be used to upgrade from an existing (installed) Windows 7 operating system.  For example, if you have a Windows 7 Anytime Upgrade product key for Windows 7 Professional, you would need the original Windows 7 Home Premium operating system installed.

    Carey Frisch

    Saturday, September 8, 2012 10:02 PM
  • One thing that may be worth trying is contacting the Activation Center for your region and see if they can issue an override to allow activation using your Anytime Upgrade key - I have no idea whether they either can or will.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 9, 2012 6:04 AM
  • Microsoft tech support was really, really helpful! For some strange reason the product key is not the key that I originally used  for the professional update. He had to do some tricks to override it and then used my upgrade key and, voila, no more "not genuine message." I'm a happy camper.
    Monday, September 10, 2012 8:37 PM
  • Great!

    Thanks for coming back to let us know!

    Good luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 10, 2012 8:44 PM