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MS Exchange Level 1, 2, 3 and 4 Support Classification RRS feed

  • Question

  • Hello All,

    I am working as a system engineer, I am also dealing with MS exchange related issue, but I'm confused on which level of support I'm providing.

    Can anyone help me to classify/differentiate between different levels of troubleshooting with respect to MS Exchange, so that accordingly I will prepare for upcoming challenges.

    Thanks in advance.

    • Moved by Manu Meng Thursday, November 22, 2018 9:46 AM Because it is
    Tuesday, November 20, 2018 10:08 AM

All replies

  • If you're referring to Microsoft Support's severity levels, you should ask them how they categorize them.  Few if any of us are support engineers.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Wednesday, November 21, 2018 2:38 AM
  • Thanks, Ed Crowley for your reply. Yes I am looking for severity level as well as for day to day task for L1, 2, 3..
    Wednesday, November 21, 2018 4:44 AM